To make it easier I am posting here an e-mail I sent to Alexander Ford directly telling them all the details about my experience which at the end they could not care less. In my opinion I advice everyone not to do business with Alexander's Auto Dealers and to tell others. You are better off dealing with a different business. On an additional note this is of course my personal experience with them which was not a good one. Also I have been working hard for over a year to re-built my credit, which I am sure many of you can relate to that and know that is not easy, and at the time I went to this dealership my score was much higher than originally. Now after this experience from what they did it lowered a lot and has screwed me and have to work in raising it again. Thanks to everyone for their time in reading this.
I went to your Ford dealership on Murfreesboro on Friday, February 4, 2011. I asked if they needed to hit my credit report in order to know if I qualify. I was told no. That only a credit score is run and it does not affects or shows in my credit report. Because of this I agree to do it. I was given a print out of the credit score.
Yesterday I received a copy of my credit report in the mail and to my surprise it showed that you DID hit my credit report along other 5 banks that you contacted to get me approved. This is listed under the section
"Inquiries that display to companies (may impact your credit score). This section lists companies that requested your credit file"
I am very mad from what you did because I have been working very hard to bring up my credit score and that takes time and is not easy. Now because of ALL this hits from you my credit score has gone down even more and is going to be harder to get approved for anything.
This is a very bad sales practice from your behalf and is lying and not right.
I will tell everyone I know and also will post my experience with your dealership on different online web sites to let people know about it and to beware and not to do business with your dealership.
Again, the only reason I agreed to be run is because was told that it was only to get a credit score and my credit report won't be ran and affected.
On an additional note, I was actually approved to buy the car that I was interested in but at the end did not buy it because your finance manager (Chris Milliken) told me that the lowest payment I can get the car for was for about $500.00 I told him NO way. I have never paid so much for a car and was not going to now specially on an older car that I was looking for. Maybe if it was a newer car and a different type of car that might be worth it. But not on a 2008 Ford Escape which was the car that I was looking into buying. I had in the past a Ford Escape that was fully loaded (had more things than this car) and still did not paid nearly that monthly amount for payments. What a rip off from your dealership and specially your finance manager which seemed not to be wanted to be bother at all and make any effort to make a deal happen.
Again, I will tell everyone and post my experience with your dealership to let everyone know and beware and not to do business with you.
Now I have to work hard again and wait to my credit score to go up so I can even go to another dealership to buy a car which I am in really need of. At the end will end up buying a car but I know that from the bad experience with your dealership won't be from any Alexander's dealerships.
Feel free to contact me back regarding this if you care.