I saw their ad on TV and I called late 2010. I told the gentleman my problem with 2009 State & Fed'l tax bill that I could not pay because we had lost alot of income monthly and business was going down. We owed $69K to State and $99K to Fed'l.
The reason was I had sold 2 properties in 2009 and was not aware that it would create a huge tax bill until August, 2010.
However, I did donate $100K to our charity thinking that would reduce any taxes owed for 2009. I was wrong. It was just a lack of knowledge about taxes.
The gentleman told me that Tax Masters would be able to reduce my tax bill by 80% and if I had any problems with incoming bills or losing a home they could take care of that as well. I signed up in mid December, 2010 and told him I could not start my payments until Jan. 2011.
I also made them aware that I would have to borrow half of those funds in order to pay them and he told me it was the right thing to do because they would save me 80% of those taxes. it would be a hardship for me to pay $10,000 but I would try.
I borrowed $5000 and paid $7000 in Jan., '11 and paid the balance later in the year because I was losing income so fast. I made them aware of that possibility of the final payment and he said it was ok but they would jump on it immediately.
Throughout the year 2011 I was either put on hold for a lengthy time, or passed around to different people who knew nothing about my case. Once I got someone on the line they said they were on overload.
I had no reason not to believe them as the economy was going down all over the country. Come December, 2011 they had not done anything. But they continued to ask me almost monthly to send in the same papers over and over again...they called it an update. And, I called it..losing papers or just keeping me busy and, I was already fighting for my financial life.
In January my home was headed into an auction and I asked TM to file the proper papers to prevent that. That was on about the 8th of Jan. 2011. They said it would take 2 weeks to get that through and there was no time for that because the auction was setup for the 18th of Jan. 2011.
On the 15th I went to a local attorney and he had it filed before the auction and stopped it in its tracks.
Then I called Tax Masters and also sent a letter to Patrick Cox by registered mail asking for a full refund. The response I got was a letter stating they would look into it and that's the last I have heard from them.
Tax Masters should be sued for discrimination because they hung up the phone on me many times, they didn't like to talk on California Relay Svc. They actually said that and asked if they could talk to someone else on my behalf and insulted me.
I refused as it had nothing to do with "someone else". And, Ca. Relay Svc. is an effective procedure that has been in service for over 30 years now! Or they would transfer me around or not even answer the phone.
I'm an Advocate for those who have hearing impairment of the nerve type and there are over 40 million of us nationwide between the age of 20-55.
We can hear...but we cannot understand speech due to nerve loss. We can wear a hearing aid/s but only for security reasons and it keeps us in the world of sound. But it does not help understanding words.
It's like listening to a foreign speaker. We can hear him/her but we can't understand the message. This type impairment is not correctable. And, that is the type loss most people have. This is a group between the age of 20 - 55 ...caused by environmental noises. Today we have more teenagers with this type loss than ever before in history!
They knew up front that I could not hear on the regular phone and that I used Ca. Relay Svc. and I was told by the first gentleman that they would and could accomodate that for me. They did not.
I cannot afford to sue TM by myself now and the $10,000 they took from me they knew would create a huge hardship for me.
Today online I found out that when I signed up they were already out of business or at least that is what I read online. There is a name for people who do those things and it is called thieves.
That is my story. I'd appreciate a response from someone who can sue these people for taking money, making big promises and doing nothing plus discrimination to those who have hearing disabilities! That part is my biggest beef!
Thank you for listening and I hope someone will provide some support here.