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Report: #1157242

Complaint Review: Ali express - Internet

  • Submitted:
  • Updated:
  • Reported By: Tonya G — Murfreesboro Tennessee
  • Author Not Confirmed What's this?
  • Why?
  • Ali express Internet USA

Ali express Alibaba.com Alibaba.com, Inc. 3945 Freedom Circle, Suite 600. Santa Clara, CA 95054. Contact customer service via email: smallbizhelp@service.alibaba.com They take your credit payment for the product and then cancel the order requesting for a copy of your id or your credit card or credit card statement Murfreesboro Internet

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I am writing a report because I purchased a product a wig from ali express.com later to realized the order was closed they then asked me to send a copy of my credit card my id and my credit card statement.  I have never been asked that from a corporation.  I was totally shocked I asked them why did they need that they stated to verify my card.  I asked them will this shipped the product and they stated no I wiould have to reorder the product.  I was totally shocked again in the chat it had chinese writing and the aganet explain they have no phone communication.  I then asked why did you request my mobile information when I created a profile no response.  Kity and Eva are reobotic machines and I guess their are no real people that work for this company. I hate I actually bought something from this website. 

This report was posted on Ripoff Report on 06/24/2014 06:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ali-express/internet/ali-express-alibabacom-alibabacom-inc-3945-freedom-circle-suite-600-santa-clara-ca-1157242. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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