• Report: #870274
Complaint Review:

Alienware Computers

  • Submitted: Wed, April 18, 2012
  • Updated: Wed, April 18, 2012

  • Reported By: TheSpinGuru — Brooklyn New York United States of America
Alienware Computers
12400 Southwest 134th Court Miami, Florida United States of America

Alienware Computers Dell Computers Alienware utterly failed at tech support and a computer repair. Miami, Florida

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I purchased an Alienware Area-51 Desktop computer on April 14, 2011 with a next day on-site service contract.   In under a year's time, the computer has had to have service calls on THREE occasions.

In the latest component failure, I called into Alienware's (Dell's) tech support line on April 3 to report dead USB ports as well as an optical drive that was malfunctioning and locking up the system when blank disks were inserted.  It is now April 18, and the items have not been repaired.

Alienware uses a company called Unisys to perform its on location repair jobs.  On three occasions, Unisys did not confirm a service appointment, but simply set up a time without confirming if anybody was going to be home.  It is commonplace that Unisys calls a mere 30 minutes before they are do to show up for a service appoint we were never notified about.  As a result of not knowing about the appointment, nobody was here to let the repair tech in.   

We are now going on 15 DAYS with a computer with a dead optical drive and Alienware has ignored rectifying the problem.

This report was posted on Ripoff Report on 04/18/2012 06:01 AM and is a permanent record located here: http://www.ripoffreport.com/reports/alienware-computers/miami-florida-33186/alienware-computers-dell-computers-alienware-utterly-failed-at-tech-support-and-a-computer-870274. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Alienware Computers

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?