Complaint Review: Alienware - Miami Florida
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- Author Confirmed
- Alienware 12400 Southwest 134th Court, Bay 8 Miami, Florida U.S.A.
- Phone: 305-251-9797
- Web:
- Category: Computer Manufaturers
Alienware ripoff Defective Notebook Little or No Tech Support Miami Florida
*Consumer Suggestion: Tell Dell.
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Received a brand new Area 51 notebook mid December, 2006. Turned it on - no video. Called tech support the next day - they had me open the computer and re-seat the video card. Did not solve problem. Notified them, they had me reset Bios and CMOS - did not solve problem. Notified them. Again, they wanted me to reset Bios and CMOS. Took computer to GeekSquad and Staples Easy Tech - both places said it was defective hardware.
Informed Alienware and I am still begging them to take the notebook back and repair it (this is now March 16, 2007). They insist they will not take the notebook back for repair until I can diagnose exactly what's wrong with it! I'm not an IT person and the tech people I took it to were unable to run diagnostics on it because there is no video.
I do not recommend buying a computer from Alienware.
Mary ann
Raymond, New Hampshire
U.S.A.
This report was posted on Ripoff Report on 03/16/2007 12:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/alienware/miami-florida-33186/alienware-ripoff-defective-notebook-little-or-no-tech-support-miami-florida-239270. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Suggestion
Tell Dell.
AUTHOR: Melinda - (U.S.A.)
SUBMITTED: Friday, March 16, 2007
Alienware bought by Dell. Send a written letter of complaint to Dell HQ. Tell them what the problem is and what you expect them to do to make you happy. Send the letter certified with a return receipt requested.
Also, if you paid by Credit card, call your credit card provider and ask them what they can do to to help.
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