• Report: #216960

Complaint Review: Alienware

  • Submitted: Sat, October 21, 2006
  • Updated: Mon, October 23, 2006

  • Reported By:mesa Arizona
14591 SW 120 ST Miami, Florida U.S.A.

Alienware ripoff, overheat problems with motherboard, computer only lasted barely over the warranty. Miami Florida

*UPDATE Employee: Alienware Support

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Alienware Area51 m is not worth buying at all.

I purchase an area51 m a little over a year ago and today I find out there is voltage problems with the motherboard. There is no way to fix the computer unless I purchase a new one. I already spent over $4000.00, didn't ever received my $400 rebate and now have a computer I can't use.

Their support was useless and if I wanted them to look at the problem I would have to ship it and pay for the shipping.

Now, there is a class action against them and I will definitely be a part of it.

Alienware needs to be reported!

mesa, Arizona

This report was posted on Ripoff Report on 10/21/2006 09:46 AM and is a permanent record located here: http://www.ripoffreport.com/reports/alienware/miami-florida-33186-8638/alienware-ripoff-overheat-problems-with-motherboard-computer-only-lasted-barely-over-the-216960. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Alienware Support

AUTHOR: Steve - (U.S.A.)

Good afternoon Cory,

My name is Steve Lopez and I am a support forums administrator for Alienware. I am sorry to hear about the trouble you have been having with your laptop and our service. This is not typical of the Alienware experience and I will do what I can to make sure your issue is resolved in a satisfactory manner. Please send your account information to my E-mail address at Steve_Lopez@alienware.com and I will see what I can do to about your shipping and rebate problem. I apologize for the inconvenience.

Best Regards,

Steve Lopez
Support Forums Administrator
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