• Report: #452139
Complaint Review:


  • Submitted: Fri, May 15, 2009
  • Updated: Fri, May 15, 2009

  • Reported By:Wallkill New York
Alienware.com Miami, Florida U.S.A.

Alienware Poor customer service, terrible quality of products. Miami Florida

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I had bought an Alienware m7700 in the beginning of 2005, which costs almost $4,000. After a month one of the hard drives began to click. I called customer service and the service rep then had me disassemble the entire machine. At the time I was computer illiterate, so this was kind of a challenge for me. Then after the tech decided it was a HD, after i had already told him it was, I was informed that I would have to re-assemble the machine package it up and send it to Florida to have the HD replaced. I asked if they could just send me the hard drive and they said no. I live in NY so after about 1 month my machine returned. And everything worked fine.

Until 1 month later when it just stopped working, again a 4 hour call to customer service, this time it was decided (after me tearing the machine down again) that it was the mobo. So once again, machine goes to Florida.

1 month later it returns, and functions for almost three months, but breaks again. This time I told the rep that I did not want the machine. I demanded either a new comp, or my money back. They refused both, and at this time my warranty ran out and they said I had to pay $568 for a hard drive. I will NEVER EVER buy another machine from them again, and I warn all. Look elsewhere, local comp shops, or some of the differrent companies. To this day it is still a paper weight.

What a waist of money and time.

Wallkill, New York

This report was posted on Ripoff Report on 05/15/2009 08:26 AM and is a permanent record located here: http://www.ripoffreport.com/reports/alienware/miami-florida/alienware-poor-customer-service-terrible-quality-of-products-miami-florida-452139. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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