ED Magedson – Founder
alienware155 Gordon Baker Rd., Suite 501 North York, Ontario M2H 3N5, Quebec Canada
alienware dell Broken Alienware Ontario Quebec
Hohoho! there are so many reason not to buy an alienware and this story is one of those reason, and i must admit I can take a lot of hit from a company to fill any kind of complaint anywhere, but this is just over the top. There is so many things here i dont know where to start.
So I got a brand new aurora out of the box, told myself alienware used to be a big thing, and since im heading into the video game industries, it was why not get a bomb and goes mind free for a long time! sadly it aint what happen, and it nearly start when i unboxed it! Actualy it made me do all the update without any problems, also since i really , but sincerly dont like windows 8 why not taking windows 7 ultimate edition. From here they could not give me a cd because it was not windows 8.
So after updating that crap i start installing programs that i would eventualy need! So start with autodesk 3ds max, maya, mudbox and then the installer pop up an error, but still managed to install all of them , i dont know how tough, but reading there and there help me figure it out, so it run. Then I installed Warface it force rebot my computer, i manage to fix this game with tweaking the fan control. Then i tried to install Serious Sam first encounter Hd, same force reboot but this time couldnt fix it. Then installed GTA 4 and it didnt let me change the setting which were in low res, suck to play in low res, when a ps3 run with more graphics than a 3000$ computer. Then I tried to install Daz 3d , during install an other error that doesnt install it again, roam around but never find an answer to fix that. Week after I buy Zbrush, guess what during install it give a administrator privilege thing when im the only user and tried everything online to fix that, never work, so now im running a 800 $ prog on a 500$ notebook and not my alienware that was supposed to be used for that, but guess not. After that tried to installe normal maps nvidia plugin for photoshop, same thing dont want to install things because of error. Later on got kane $ lynch + serious sam the first encounter not hd this time.... alienware say not a gaming pc sorry lets force reboot your not so gaming computer. I can say for games that work and let me configure the display they are amazing running on amd radeon 4gb cards, but still pretty limited in the game selection that it want to run. About a month ago everytime i start windows it always show problem with HD G:ESP or I:Recovery, and both of them cannot be fixed when ask because windows cannot access them, which is normal for hd that should not show up and stay hidden and the intel RST take a long time to start. And last week when im using 3ds max and about to make a selection the viewport blink to wireframe till i let go the click, it does that about 1-2 time on every 8-10 selections, just like the computer was missing some juice to do a normal job.
And since this computer is more of job matters i dont download nothing on it and dont go on sites i should not go,for that i used my notebook, trying to avoid most the trouble, still my notebook still run better and let me install everything i could not install here. But I found that if you go in safe mode with internet connectivity it will by pass the admin privilege and even the install error that show up, but when you go back into normal mode, it didnt install half the stuff in needed, and still stuck with nothing working. Sad thing is everything work find into comodo sandbox, no problem except its a sand box.
With all that I contact Dell with my super over the top warranty, which just mean super over the top priced warranty, because it does nothing at all. Everything you tell them they only answer yeah but its not covered, so let me see by remote acces your computer, they do and double click on the app to install and the same message i got pop up, then everytime i tried to call they give all the same answer << Sorry mister its not covered by warranty, us we only cover app that we sold you like mcafee>> Like i told them WTF take mcafee..... then customer care call me, and told them to screw off if they would tell me the same thing again, so now the guy explain me the samething as the other guy and trying to convince me to be zen about it. Told him never contact me again. 2 days after they called again, i guess it was the customer care of the customer care, to tell me the same thing, and told them to never contact me again. Week after they send me a survey email asking me about dell and the customer care. I couldnt hold myself i write to them that if they ever contact me again for any reason other than helping me, I threw they crapware into the ocean and stop making payment, and by the time they realised it i would already have a contract with an other major company, so they could come with the credits thing i wouldnt care, good thing to not put your name on a lot of stuff, living with somebody and putting everything to his name got some advantage. Then Finally it was the end, not more contact from them. I also bought a dell tablet for my kids and because they remove a little plastic sticker with a specific numbers, that looked a lot like the plastic they but on the screen to protect it, because did not have that i bought it at best buy they could not help me out! Went to best buy they called dell in fron of me and get the same thing, nothing they could do, now the clerk try to explain them that the tablet is not even on the market for 6 month and they should do something about it! they just answered the clerk, well nothing we could do, even if we would want to! The clerk was kind enough to make the trade for dell, thx to best buy for that. Its not the fact i dont have money for it, its the fact as a customer i got right, and as a seller you got rights too, and my rights are not to get screw for a shitty piece of craft that is worth less than a Zune, because it doesnt want to char 2 month after bought.
So Make story short crapware is not worth it if you want something better go for falcon northwest! Dont ever by dell they are not the dell you knew, and they just plainly dont care about you or him or actualy anybody that make their sales grow! Also everyday that crapware remind me that i made a mistake with a new thing to show up or not do!
Few month later the game start to crash on metro 2033 running un high graphics and noe the talos principal... what a gaming Pc!
Also when i shut down the computer half the time it restart instead of just shutting down and it comeback with an hdd scan error for the same drives as before. for the other half, half the time it shut down everything up, screen keyboard, mouse but not the computer its still running and nothing will work to make it shut except force closing it holding the shut down button.
I am seriously tired of this computer, now i know that before I am done paying for it, I am gonna throw it in the river and go get an other computer.... why !?! easy to say because with all those crap force reboot because the gaming computer cannot handle games now it f* up the alienfx sh*y things and cannot put it back on at all even if i do whatever the pop up says.
This report was posted on Ripoff Report on 11/15/2014 07:02 PM and is a permanent record located here: http://www.ripoffreport.com/reports/alienware/ontario-m2h-3n5-quebec/alienware-dell-broken-alienware-ontario-nbspquebec-1189177. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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