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Report: #1265297

Complaint Review: All Cell - Altamonte Springs Florida

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  • Reported By: Jennifer H.R. — Chuluota Florida U.S.A.
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  • All Cell 451 E. Altamonte Dr Altamonte Springs, Florida USA

All Cell - Over Prices, Sell Wrong Products and Not Helpful scam, rip off, over priced, bad service Altamonte Springs Florida

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I first went to All Cell the very first part of October 2015.  I told them exactly what I needed.  A protective case for an I Pad Air (the original one).  The gentleman seemed friendly "gabriel" and was helpful, only to drive home and found out he sold me a case for the orignal Ipad.  Since I live over an hour a way and they have a 7 day exchange policy, I called and spoke to George who told me to bring it back and I could exchange it for the correct case.  I was slightly frustrated do to a 2 hour round trip, but I also know we all make mistakes.

When I went back to exchange it, I went ahead and asked for a case for my Ipad Air again and explained it was the original one.  I thought since they were so accomidating and allowed me to swap out, I would up grade to the one with the bluetooth wireless keyboard by Coverbot. 

I originally spent 39.99 on just the case.  I knew this was pricier verses just buying on Amazon who sells the same cases for $12-$18.00, but I wanted to give a local business my business PLUS make sure I was buying correct item.  After I went in and bought the upgraded Coverbot, I figured it be about $20-25 more since it had that extra feature.

I was shocked when I looked at my reciept and saw I was charged $149.99.  Again on Amazon, the same model is $31-40. Again I was expecting to pay more since it was a storefront and thought it be about $60-65.

Once again, I got home and noticed they still SOLD me the wrong product.  Looking back, I should have taken my device with me.  

What was really shocking was on the bottom of the coverbot box was a label from Amazon.  All Cell either bought this product off of Amazon as the Amazon label with the product code was on it or they were also sellers on Amazon.  So, I was shocked, totally shocked.  I called All Cell back again and told them once again it did not fit my I-Pad Air and asked if I was overcharged by mistake the 149.99, they informed I was charged correctly.  When I brough up the Amazon label, they tried to blow it off as if they did not know where they got there inventory.  (I am a business owner who sells on Amazon mind yo as well as a consumer).

I explained to them, I was willing to pay more than the $31-40 on Amazon since I knew they had overhead, but paying $110 more was out of the question.  I also told them it did not work with my Ipad once again.  Long story short, I spoke to George a few times, who just said I could take store credit and they would give me a protective cover for the screen for the inconvenience (which by the way is $5-10).  I explained I lived far away and at this point, it was not worth the drive.  I explained as well as this one did not even fit and I had no time to swap it out and just said I would keep it or give it away and wanted some money put back on my card.

George, the owner stated  he had to talk to his GM.  I asked the GM to call me if it was her and not the owner making the decisions.  The GM never called me.  My last converstaion with George was a few days ago, when once again I just asked for some credit back to my card and I would find this case a home.  I did NOT want a credit for over priced items in the All Cell store as well as I did not trust the staff to even sell me the correct product.

As a business owner, I understand policy.  But, when the staff makes critical mistakes and inconveniences the clients PLUS rips them off on pricing - it leaves a bad taste in my mouth.

I would have gladly made the effort as I needed things such as phone cases or other items if I was treated fair as well as was dealing with a staff that knew what they were doing and not price gouging.  I feel they bought this off Amazon for $31 and then charged me $149.99.

I am writing this review to warn others NOT to go to All Cell, they have 2 locations.  One in the Altamonte Mall and the other in Fashion Square.  Go ahead and shop on Amazon Prime, atleast there you can do hassle free returns and exchanges.  I really prefer to spend my money locally and help our Orlando businesses, but this was just a reminder of why these small business will not make it or thrive.  Price guaging, staff that does not know what they are doing and are not accountable for their mistakes.

All he had to do was credit me back $50 on my card and I would have still paid him 3 times the amount he bought the product for and still was willing to be stuck with a case that did not work.  Due to their bad business practices I worn you on buying from them and once again suggest Amazon or going into your local cell store where you got your phone from.  Atleast they know what they are talking about and just charge retail and not price gauge.

I will atleast state eventhough the original gentlemen sold me the wrong product "Gabriel", he was very nice and attempted to be helpful.  I am put off by George's bad service who never called me back after he said he would after he understood my position and this suppose of a GM person.  I did tell George to have the GM call me the next day to try to make a final solution bc now we were into 3 weeks of all this and I needed to move on.  Did the GM call me? No!

What a rip off, 4-5 hours of driving and bad service.

 

This report was posted on Ripoff Report on 11/03/2015 05:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/all-cell/altamonte-springs-florida-32701/all-cell-over-prices-sell-wrong-products-and-not-helpful-scam-rip-off-over-priced-b-1265297. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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