I had responded to an ad on Craigslist for a 3-drawer Sterilite unit. A lady wrote me back. I had asked her if the item was new or used and its condition. She said "it is used, but in good condition".
So we arranged for a date and time for me to come pick it up. But i realized on that day that i had the wrong vehicle. I had a small car and my husband had the van. So I sent my husband out to get it from her. I told him what it was and that she had said that it was in good condition, but to double check that there were no cracks in the plastic. He purchased it and brought it home.
I went to set it up in my sons room and found that it is not in anything close to GOOD conditon. As a matter of fact, the drawers in the unit dont close right and the whole thing is kind of sagging in the center. When i said something to my husband about this, he said he saw that and asked her about it bc he wasnt sure if it was supposed to be like that, and she told him that it was supposed to be like that. SHE LIED!
I emailed her right away and pointed out the problems with the unit and asked her to do the right thing by taking the unit back and giving us our money back. I emailed her every day for the past 6 days and she never answered. So i decided to call where she works, ALL SEASONS AUTO.
At that time, I did not have the ladies name beyond Ly DK and her email address that showed up after it. So when a lady answered the phone at the auto store, i explained that i needed to talk to someone who works there but that i didnt have her full name. As soon as i said what i did have, the lady started questioning me. I gave her the readers digest version of what was going on and then she started playing stupid. SHe was acting like she didnt understand me and kept asking why i was calling there. I eventually just asked her for the business hours and told her i would come up with my husband bc he can identify her, and the lady that answered the phone hung up on me! I tried calling back, but noone will answer.
I threw out a Rant on CL about all this, and the next day she responded with "I got ya b*tch, just try and gets you money back. Hey Hey ha ha."
That pissed me off, so i started digging into the company. I found out that they are a $1-$2.5 million dollar company and that the lady Ly DK is the owners (Jack DeKorte) WIFE!!
I have emailed her again, but she's still not responding. The unit was $10, which may not seem like a lot to a place that makes $1mil, but we are a poor MILITARY family and spending $10 on something broken, when i could go buy a brand new one from Walmart for $17, is just ridiculous. We just want our money back, she can have the unit back.