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Report: #1352984

Complaint Review: All Star Moving Services - Kearny New Jersey

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  • Reported By: Cori — Miami Florida USA
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  • All Star Moving Services 78 John Miller Way, Unit 308 Kearny, New Jersey USA

All Star Moving Services All Star Relocation SCAM!!! PLEASE RUN. MY ITEMS WERE LOST. ESTIMATED PRICE WAY OFF! Kearny New Jersey

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I relocated from Philadelphia to Miami for college. As you can imagine, money is tight. So when I received an estimate from All Star Relocation for just $825 I immediately jumped at the offer. A week after securing my deposit, movers arrive at my home in Philly to grab my things.

Day of Move

During the estimate conversation, I was very specific about what I was moving - 10 boxes (small, med, large) a 48 inch TV, Queen bed mattress, and two totes. Simple right! Well not for All Star Relocation. The price ends up being $187 more than expected, I told Jessica (sales woman) everything I was moving, but it still ends up being nearly $200 more. WTF!

As pissed as I was, by this point my things were loaded on the truck and half of the bill was in their pocket, so I went ahead and signed for the move. 

10 days later the truck finally arrives to Miami, but not when it was promised and not with all of my things.

Day of Arrival

The driver calls me 30 mins before arrival and asks me if a my apartment building can accommodate a large truck. I said yes, because it was super spacious. Before the driver even arrives, he assures me that his truck won't fit and that it will be a $400 additional charge to walk my things up to my floor." Again, he said this all before he even arrived!!!

The delivery guy arrives and doesn't even attempt to get the truck into my apartment parking lot. He insists that he needs an extra $400 to move my things from street to my floor (i have an elevator btw). 

As mentioned earlier, money is tight and I didn't have an EXTRA $400 to give him. So I asked for him to just leave my things on the curb and I'll find help from someone else. He said he can't. So I called the police. 

That's right, I had to call the POLICE. 

Two ladies officers showed up, and completely sided with me. The delivery driver was forced to give me my stuff once at the curb and a few maintenance guys from my building helped me move my belongings up to my apartment.

THAT'S RIGHT FOLKS…ALL STAR MOVERS DIDN'T EVEN MOVE MY THINGS UP TO MY NEW HOME. It was dropped at the curb. 

After a traumatizing experience, I begin to unpack only to notice the tote with all of my FAMILY PHOTOS from the time I was a baby were missing. Irreplaceable stuff was now gone forever. Along with the stand for my TV, and a bunch of other really important things documents.

To top it off, the insurance I thought I had, (the insurance Jessica assured me I had) only provides 60 cents per pound per article (she forgot to mention). The insurance doesn't provide the full value per item. Not that any amount of money could replace family photos. 

In other words, I will receive a $36 check for a LARGE tote full of VERY IMPORTANT BELONINGS THAT THIS COMPANY LOST. 

Not to mention, my boxes were ripped open, totes were falling apart, my mirror and dishes were broken and so on and so on...

When I complained to Jessica at All Star, she could care less. There was absolutely no sympathy or apology’s from the company for how I was treated. I received nothing, just a $36 check for a traumatizing experience and missing childhood photos. 

This report was posted on Ripoff Report on 01/30/2017 09:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/all-star-moving-services/kearny-new-jersey-07032/all-star-moving-services-all-star-relocation-scam-please-run-my-items-were-lost-es-1352984. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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