This is a formal complaint of the false and misleading propaganda the above company All Star Vacation Marketing Group is using to manipulate the public to get their so call vacation packages. I "WON" a set of three vacation package (Package include: Orlando 5/4, Daytona Beach 3/2, and Anaheim 3/2) by answering to the correct question in the radio station (105.5 FM, Radio Luz, Spanish radio station in Sacramento, CA) in March of 2009. They told me that I had to pay an "Administrative Cost" basically taxes for the package and that I had 18 months to use these vacation and if I couldn't use them then I could transfer it to someone else. I recently called them to make reservation; the number listed on my sale receipt is no longer working. I went on the internet and found their number. I called them and they didnt have my information on the system since they supposedly updated their software the beginning of this year. I faxed them my sales receipt. On March 2010, I called them to make my reservation; Marilen (Customer Service Rep @ 786-228-5818) asked me who was going, their name and age as well of what was my annual income. I found odd that she was asking for my annual income... She told me that I had to make more than $50,000.00 annual otherwise, I couldn't get the trip. She said that I had to pay a reservation fee and that I had to pay anywhere from $8-$12 per hotel day. In addition, that I had to sit down for 90 minutes to listen to a presentation and that I had to bring a credit card with me. Afterwards, she asked me for my credit card number to charge me the $60.00 reservation fee. I told her that I wasnt informed of all of this when I WON the vacation package and that I had doubts. Do not trust this company whatsoever and do not give out your credit information whatsoever if you are told that you won.
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