Allianz Global Assistance/ allianz assistance Claims, claims appeals, Allianz Assistance, Allianz Global Richmond Virginia

I purchased Allianz Global Assistance trip insurance and had to cancel my trip.  I submitted a doctors' note, per their policy.  My main reason for cancelling was chest pain; it was accompanied with heart palipitations which made me anxious about flying.

Allianz classified my reason for cancelling the trip as anxiety, which is not covered under their policy.  They do not provide refunds for mental health related issues. 

I submitted an appeal to clarify that chest pain was my reason for cancelling. It was causing me anxiety ( palpitations may or may not have been related, we aren't sure) because of my prior medical history.  My doctor and I decided I should not travel.  They denied my claim; still maintaining they do not refund for mental health issues.

I responded with a request for their supporting documentation that lists chest pain as a symptom of anxiety.  Will post when i've received a response.