Report: #1004757

Complaint Review: Allianz Travel Insurance

  • Submitted: Mon, January 28, 2013
  • Updated: Wed, January 30, 2013
  • Reported By: Steve Moore — Winston Salem North Carolina United States of America
  • Allianz Travel Insurance

    Internet, Virginia
    United States of America

Allianz Travel Insurance Alliaz Global Assistance Bought travel insurance, tried to use because my wife is having eye surgery, but forms are too extensive, must be filled out by attending physical but this is an eye surgeon and too difficult to acces Internet, Virginia

*UPDATE Employee: Help Team Response

Show customers why they should trust your business over your competitors...

Allianz travel insurance makes it so difficult to file a claim that you finally give up.
Phone wait is 10 to 15 minutes, cant understand the agent,  too many restrictions to successfully file the claim.
My wife is having 2 eye surgeries and she would like to have me there to drive and care for her.
I tried to cancel my flight, but too difficult to do so.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 01/28/2013 11:06 AM and is a permanent record located here: http://www.ripoffreport.com/reports/allianz-travel-insurance/internet-virginia-/allianz-travel-insurance-alliaz-global-assistance-bought-travel-insurance-tried-to-use-be-1004757. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Help Team Response

AUTHOR: Access America Help Team - (USA)

Im Sarah from the Allianz Global Assistance Help Team.  I am very sorry that your wifes medical condition is preventing you from your traval and understand if you feel that the claims process is extensive, but we do need the specified documentation in order to properly investigate your claim.

In this public forum I am unable to collect your personal information to understand the exact details of your case, but please call our customer service line at 1-800-419-8016 and have them walk you through the documentation process.  They will be happy to help you.
 
Regards,
Sarah, Help Team
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.