Allstate Motor Club Lying, Idiotic Third-World Customer Service Reps Cost Me $100.00 Northbrook Illinois

Worthless membership! Morons in customer service. I was told that a February 2, 2014 towing bill would be reimbursed to me by a female customer associate who confirmed to me that the total service was $100.00 and told me if I sent in the bill for $100.00 I would be reimbursed.

Was lied to. Once I call again because they do not even have the courtesy to acknowledge receipt of my bill, let alone reimburse me, I talk to a male customer associate, who scolds and harasses me in third-world pigeon English for paying the tow truck driver. (He said, "Why you pay him when you have plan?" I said, "The tow truck would not help me if I didn't pay him upfront!" The customer service associate was too stupid to understand that and continued to argue with me.) Then he comes up with a different excuse as to why I was not paid and says, "The cost was $200.00 so we paid them the $100.00." THIS WAS NOT WHAT I WAS TOLD BY THE FIRST CUSTOMER SERVICE REP, SO WHAT IS IT?

I asked to speak to a supervisor and was put on hold for 15 minutes. Nobody answered. I hung up and called back to cancel my membership, because I noticed they helped themselves to charging my credit card for a new year's membership of $89.00 a few days ago. Then I get another customer service representative who at first refuses to cancel the membership and tries to SWINDLE me into accepting "a discounted plan at monthly billing."

I consider their services worthless as the tow trucks they send take 3 hours to arrive (from a service station close by), they refuse to reassign the tow to another provider no matter how long the first one makes you wait, and I was lied to about getting reimbursed.

She said she would cancel my membership, but was very vague about it (24 to 48 hours) and would not give me a transaction number for the credit card charge reversal. Every transaction on a credit card has a transaction number on it. She reluctantly gave me her "name and number," which was Shaseta 5948033, which due to the track record of the people on their customer service line is probably yet another lie.

I had better have this charge reversed in 24-48 hours or I will dispute it with my credit card company. Thanks for NOTHING BUT AGGRAVATION AND LIES, Allstate Motor Club. They should rethink their cost cutting efforts with customer service reps in the third world because they lie to their customers. They should also rethink giving tow trucks "complete ownership" of the claim no matter how long it takes and refusing to cancel it and reassign another provider. PS: It was NOT snowing when this happened; there was no excuse for a tow truck with a home base 7.55 miles from where I was stuck to take over three hours.