Report: #653936

Complaint Review: Alltel

  • Submitted: Fri, October 22, 2010
  • Updated: Fri, October 22, 2010
  • Reported By: Martha — Albany Georgia United States of America
  • Alltel
    2700 Dawson Rd. Suite32
    Albany, Georgia
    United States of America

Alltel been customer for 2 years,renewd contact,got a new phone,defect in phone,3 times Albany, Georgia

Show customers why they should trust your business over your competitors...

I have been a customer of Alltel for over 2 years,always paying my bill the day it comes in.But when i renewed my cantract i got a new phone,and then bought one for my boyfreind.Now my phone i have returned 3 times,and they just keep giving me another just like it.It does the same thing,Comes on by itself,cutsoff by itself,goes online byits self,drops calls if you dont hold your head just right.Thsi last time,Oct.20,2010 i called tech support,told them what the phone was doing,at this time tech support told me to go back to the store since this was the 3rd time with the same model phone,and to tell them to give me an emre,phone replacement.So i did.I was told to talk to Supervisor,not sales,i did,talked to David Lovett,he informed me they could not give me another phone,that i had to send that one off and i would get another just like it.I live 30 miles from town and am disabled,i told him that i was not going to keep paying for a phone i could not use,at this time he got rude with me and told me that was all he could do,I had just been there the Sat. before,and got the same phone again,it did the same thing.But i was getting charged.Now my B/F phone works just fine,alltell tried to tell me maybe it was my location and other things.Then why does my B/F have no problem with his.I used one curse word,i told him i would not be paying the d**n bill if i could not use the phone,one of the other sales people walked over and asked me to watch my language.She said she knew how i felt having breast cancer,but that i need to hold down my mouth.At witch time i told her that she did not know how i felt and was tired of people saying that if they had not been through it,lifed my shirt and asked herdid she know how that felt? She said no,i put my phone on the desk and told them to shove it,not where.Then was told they would charge my card.I went right then and had my card # changed.they should be thankfull for good customers.But they lost a good one.Watch who gets your card #.
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