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Report: #1406627

Complaint Review: Allumiderm-Allumineye - Costa Mesa California

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  • Reported By: Carol — Las Cruces New Mexico U.S.A.
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  • Allumiderm-Allumineye 1175 Baker St Ste E-19-228 Costa Mesa, California USA

Allumiderm-Allumineye 1175 Baker St Ste E 19-228Costa Mesa Caq 92626-4136 I tried their product for 4.95 trial eye and 5.95 for derm, I wasn't told about the 14 days to cancel, therefore they charged my credit card $92.90 for eye and 94.90 for derm. The product does not work, I have the product unopened they charged me and automaticall shipped after speaking with a rep on 3 Oct that she would give me a 30 day FREE trial period, that I could cancel 28 Nov 2017 if I was unhappy,,,NO MENTION OF WHAT WAS ALREADY CHARGED!! I have repeatedly called the support number to no avail. They aren't able to refund my money unless my bank does a 3 way phone call. My bank doesn't do 3 way calls. So, I'm stuck for the product. I have successfully cancelled any further shipments. But I want to return this package and get my 92.90 and 94.90 back. Costa Mesa California

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I entered a trial for eye and skin care thru Allumiderm Eye Enhancement Formula and DHN Beautifulskin, I was initially charged 4.95 for eye and 5.95 for derm.

I wasn't told to call in 14 days or I would be automatically billed and shipped their products, $92.90 for eye and $94.90 for derm.

When I recieved the shipment I called on 3 Oct 2017 and spoke to a girl named Ylianna,she assured me I would receive 30 additional days,,,,free to try the product.  If I wasn't happy I could cancel by 28 Nov 2017.

Then I received my bill in the mail on 14 Oct 2017, I phoned the support division and spoke to Olivia, she said she was unable to refund my money even if I sent back the unopened box, which incidentally does nothing that is claimed by the company in skin care.

I reported this transaction to my credit card company and filed a dispute for the charges. Unfortunately all they are able to do is stop any further transactions.  They are not able to get my almost $200.00 in charges reversed.

This transaction has completely convinced me to never, ever, enter into any such contract online or on the phone again. I am in the process of alerting all my friends and anyone who will listen not to do business with this particular company.

This report was posted on Ripoff Report on 10/16/2017 02:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/allumiderm-allumineye/costa-mesa-california-92626-4136/allumiderm-allumineye-1175-baker-st-ste-e-19-228costa-mesa-caq-92626-4136-i-tried-their-p-1406627. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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