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Report: #1402317

Complaint Review: Allura Skin - Internet

  • Submitted:
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  • Reported By: Lillian — Bakersfield California USA
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  • Allura Skin Internet USA

Allura Skin deceptive advertising and fraudulent billing Fountain Valley Internet

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Original website page has been changed.  In March 2017 I ordered "free" product you "pay only shipping" for 5.95 & 4.95 and then I was billed an additional 89.95 X 2 in April 2017.  Paperwork with product stated that results may vary and I should use the product for 30 days.  Don't know the exact date I received product.  Started using product according to directions and not seeing any results continue for 30 days. In the April 2017 I received another shipment of the product and saw that my credit card had been billed on 4/11/17 for 89.95 & 89.95.  I called the company to let them know I did not want the product because it had not worked and the phone person argued with me that I must not have used it correctly.  After much debate the phone technician told me that they would put the refund through but it would take approx 30-45 days. On my June billing for May 2017 I saw the 89.95 X 2 refund, but they had also billed me again for 89.95 2 times.  I thought that I needed to wait for the refund and kept watching my credit card statements.  Meantime I had been out of town and working with a sick family member, so I did not call the company until September to question the 2nd billing.  I was told that the first billing of 89.95 (twice) was because I did not notifiy the company within 14 days to cancel the order.  I told the person on the phone that I read the disclosures and did not see anything about the 14 day deadline or I would be billed the $180.  I further told her that the information I read was in conflict because I was supposed to use the product for 30 days if I did not see results within the first couple of weeks.  I viewed the websit after this deciptful conversation and found that it was totally different than what I had seen when initially ordering the product.  So if a company can change the advertising on their website, who is to say they are ever in the wrong.

This report was posted on Ripoff Report on 09/25/2017 05:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/allura-skin/internet/allura-skin-deceptive-advertising-and-fraudulent-billing-fountain-valley-internet-1402317. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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