I had a very similar situation. GMAC sold my loan to Ally. Due to job lay off i entered into a loan extension agreement. I did everything i was told to do - made the payment and signed the agreement and returned it. I started getting calls demanding payment and threatening repossession. I was in constant contact with the man who approved my
loan extension. He repeatedly assured me that i did not owe anything for 3 months and that my loan extension was good and he had no idea who was calling me, told me not to worry. The calls continued demanding payment and denying the extension agreement. And everytime they called i called my rep at Ally who told me i was in good standing and to just ignore the calls. My car was repossessed. When i called my guy he asked me "are you sure it was repossessed? Maybe it was stolen". It took 3 days to find out where my car was and who ordered the repossession. I was on a 3 way call with the department that ordered the repo and the department that set up the extension agreement. I listened to these 2 jerks yell at each other arguing over what happened. I hired an attorney and sued Ally. If you want a copy of my complaint i would be happy to share it with you. Our tax dollars bailed GM out and now they are screwing us. My lawyer found other instances of wrongful repo by Ally and is seeking punitive damages. They countersued me for the balance of the loan. Yet
they never even followed the rules and did not even give me an opportunity to make good. They sent fake certified letters notifying me of the repo - the Certified Delivery seals were embossed on the envelopes but they were sent regular mail and postmarked 30 days after the vehicle was sold. I set up an email address (((ROR redacted))) so email me if you can help me or if i can help you. I am happy to keep anyone up to date on my case and provide you with copies of the lawsuit papers to help you.CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.