Alpha Card Services ripoff, thieves, liars, ruthless, Philadelphia Pennsylvania

There has to be some kind of mistake. Alpha Card Services is in Huntingdon Valley, PA, which is greater Philadelphia but they are located on Veit Road and not the address shown here. The phone number shown is correct. I have been an independent sales agent in the credit card processing industry for 12 years, 5 of which has been representing Apha (ACS).

I noticed that this complaint is about 5 years old and I feel sure that this problem has already been rectified.

I can guarantee you that ACS is a company of unparalleled integrity and honesty in every way. Please call them and ask for Robert Heinrich, V.P. of Sales (ext. 25) and if, by chance, something needs to be addressed, it WILL be done el pronto !!

Best Regards,

David Hanline
Independent Sales Agent
Alpha Card Services

on 7/14/2005, Tessa called to close the merchant account because the business never opened and stating, " My husband opened the merchant account under her name and that he signed her name on the contract." Customer service informed her that a copy of her driver's license was provided with the merchant application and the signature on the drivers license matched the signature on the merchant contract but if she wanted to cancel her contract with Alpha Card Services, we would need a cancellation letter that is signed by her. We also informed her we would need her to ship back the free terminal that was provided when she opened her merchant account.
on 7/18/2005, Alpha Card Services received the free terminal back from Tessa but still have not received a cancellation letter. We called Tessa and asked her for the cancellation letter; she responded, " I will take care of it and quit bugging me" and then hung up on customer service.
on 8/19, Tessa called to complain she was still being charged for her merchant account, Customer Services again explianed we would need a signed letter by Tessa stating she wants to close her account and we would close her account immediately. Again, she hang up on customer service.
on 12/12/2005, we received the cancellation letter and refunded the merchant $69.50. We did not charge the merchant a $295 early termination fee which the merchant agreed to when she signed the merchant contract.

on 7/14/2005, Tessa called to close the merchant account because the business never opened and stating, " My husband opened the merchant account under her name and that he signed her name on the contract." Customer service informed her that a copy of her driver's license was provided with the merchant application and the signature on the drivers license matched the signature on the merchant contract but if she wanted to cancel her contract with Alpha Card Services, we would need a cancellation letter that is signed by her. We also informed her we would need her to ship back the free terminal that was provided when she opened her merchant account.
on 7/18/2005, Alpha Card Services received the free terminal back from Tessa but still have not received a cancellation letter. We called Tessa and asked her for the cancellation letter; she responded, " I will take care of it and quit bugging me" and then hung up on customer service.
on 8/19, Tessa called to complain she was still being charged for her merchant account, Customer Services again explianed we would need a signed letter by Tessa stating she wants to close her account and we would close her account immediately. Again, she hang up on customer service.
on 12/12/2005, we received the cancellation letter and refunded the merchant $69.50. We did not charge the merchant a $295 early termination fee which the merchant agreed to when she signed the merchant contract.

on 7/14/2005, Tessa called to close the merchant account because the business never opened and stating, " My husband opened the merchant account under her name and that he signed her name on the contract." Customer service informed her that a copy of her driver's license was provided with the merchant application and the signature on the drivers license matched the signature on the merchant contract but if she wanted to cancel her contract with Alpha Card Services, we would need a cancellation letter that is signed by her. We also informed her we would need her to ship back the free terminal that was provided when she opened her merchant account.
on 7/18/2005, Alpha Card Services received the free terminal back from Tessa but still have not received a cancellation letter. We called Tessa and asked her for the cancellation letter; she responded, " I will take care of it and quit bugging me" and then hung up on customer service.
on 8/19, Tessa called to complain she was still being charged for her merchant account, Customer Services again explianed we would need a signed letter by Tessa stating she wants to close her account and we would close her account immediately. Again, she hang up on customer service.
on 12/12/2005, we received the cancellation letter and refunded the merchant $69.50. We did not charge the merchant a $295 early termination fee which the merchant agreed to when she signed the merchant contract.

on 7/14/2005, Tessa called to close the merchant account because the business never opened and stating, " My husband opened the merchant account under her name and that he signed her name on the contract." Customer service informed her that a copy of her driver's license was provided with the merchant application and the signature on the drivers license matched the signature on the merchant contract but if she wanted to cancel her contract with Alpha Card Services, we would need a cancellation letter that is signed by her. We also informed her we would need her to ship back the free terminal that was provided when she opened her merchant account.
on 7/18/2005, Alpha Card Services received the free terminal back from Tessa but still have not received a cancellation letter. We called Tessa and asked her for the cancellation letter; she responded, " I will take care of it and quit bugging me" and then hung up on customer service.
on 8/19, Tessa called to complain she was still being charged for her merchant account, Customer Services again explianed we would need a signed letter by Tessa stating she wants to close her account and we would close her account immediately. Again, she hang up on customer service.
on 12/12/2005, we received the cancellation letter and refunded the merchant $69.50. We did not charge the merchant a $295 early termination fee which the merchant agreed to when she signed the merchant contract.

Days have gone by yet again with MANY phone calls concerning my money that is due and owed to me - what do I get from their end? Excuses, excuses, excuses..........the check is in the mail.......it got returned to us...........we were off 3 out of 5 days last week, let me check into it...........the check is supposed to be cut today!

How many times do I have to call, how many "reasons" why I don't have my money do I have to listen to, & most of all - how long do I have to wait for my OWN money to be returned to me?

This company acts in a very UNPROFESSIONAL manner and I suggest and hope that anyone in the future doing business with them, please think twice - DON'T!!