• Report: #1056045
Complaint Review:

Alpine Auto Recovery Towing LLC

  • Submitted: Mon, June 03, 2013
  • Updated: Mon, June 03, 2013

  • Reported By: CSW — Denver Colorado
Alpine Auto Recovery Towing LLC
1900 S. Quince St, Ste A Denver, Colorado USA

Alpine Auto Recovery Towing LLC, Donald 'Don' Heald, Jr., Don Heald, Don Heald Jr., Matt Cooper, Matt@alpineautorecovery[dot]com, Felicity Stalling & failure to provide requested insurance information, Victimization AND Extortion, submission of fake photos/INSURANCE FRAUD Denver Colorado

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

SUMMARY:  This driver failed to follow protocol and illegally towed vehicle.  Unskilled Matt Cooper/Driver of Denver (Truckers and Artisans Casualty Co. is insurer Policy # CA08390706 for anyone running into the same problem we did i. e. company and driver failed to submit insurance co. information and blamed each other for responsibility).  After over a month of stalling, Alpine Auto Recovery LLC submitted altered photos claiming no damage to vehicle.

Insurance companies have been provided evidence and will pursue subrogation and fraud investigation.  This is the attorney letter we sent them, so far unanswered.  The Woodhaven Apts and Townhomes management are defending the actions of this towing company (they are old friends) thus giving Colorado PUC the excuse of not following up on claim of illegal operation.


Alpine Auto Recovery
1900 South Quince Street, Suite A
Denver, Colorado 80231. [continued below]....


Re: Demand for Refund of improper Towing charges, Damage to vehicle, and other
Expenses Related to Improper Towing
Ticket Number 038085
To Whom It May Concern:
Ms W***** (hereinafter'Ms. W*****") recently contacted this Law Firm regarding the
unauthorized tow of her truck from designated visitor parking area. The negligence of your employee
resuited in the unauthorized tow of Ms. W*****'s vehicle, resulting 194.32 in towing fees, as well
as $2,705.33 in damage to driver's side of the vehicle, and $100.00 in vehicle rental costs. As such, Ms.
W***** has authorized the dispatch of this letter on her behalf to demand complete reimbursement for
the expenses.

On April 27,2013, an A1pine Auto Recovery employee by the name of Matt Cooper was
instructed to tow Ms. W*****'s 2001 Dodge Dakota from ihe visitor parking area of Woodhaven
Apartments and Townhomes at 7500 East Harvard Avenue, Denver, Colorad under ticket number
038085. Ms. W*****'s vehicie was parked in designated visitor's area, was not iilegally parked, and
was not abandoned. This tow was not allowed under any towing carrier rule as described by the Colorado
Department of Regulatory Agencies. 4 ccR 723-6,Rule oooo it ruq.

Specifically, Colorado towing regulations require that a tow cannot be conducted without proper
authorization. In this situation, the only proper means of authorization was from a properly owner. 4 CCR
723-6, Rule 6508(bxtr). You did not obtain authorization from the property owner before towing Ms.
W*****'s vehicle. As such, you are legally prohibited fiom charging Ms. W***** for towing costs. 4 CCR 723-6, Rule 6508(c) However, you have attempted to charge Ms. W***** $194.32 for this
unauthorized tow. Ms. W***** demands a full refund foi these unlawful towing"charges.

Additionally, your driver Matt Cooper negiigently caused $2,705.33 in damage to the driver,s
side of Ms' W*****'s vehicle during this itlegal tow. Our records showing the extent of th" damage and
necessary repairs. Ms' W***** also incurred some $100.00 in rental fees while her vehicle waieing
ypaired. As such, you are responsible to compensate Ms. Whigham for a total of $2,999.65 for damage to
her vehicle and unauthorized towing fees.

Alpine Auto Recovery is directly responsible for ail the above costs under the doctrine of
respondeat superior. Colorado courts have consistently found that under respondeat superior theory,
employers are vicariously liable for torts committed by employees acting within the course and scope of
their employment. Destefano v. Grabrian, 763 P.2d 275,286 (Colo. 1988).

An employee is said to be acting within the scope of his or her employment if he or she is doing "the work assigrred to him by his employer, or what is necessarily incidental to that work, or customary in the employer's business." Moses v. Diocese of Colorado, 863 P.2d 310,330 (Colo. 1993) (citing Destefano,763P.2dat286).

Contact Ms. W**** at once to arrange for the payment of all damages. Should you fail to
resolve this matter, in a timely fashion, this Firmwill advise Ms. Whigham of all her possible remedies
against Alpine Auto Recovery, including the initiation of a lawsuit against you for negligence as well as
possible claims with the Colorado Department of Regulatory Agencies regarding the fitness of Alpine
Auto Recovery to remain a licensed tow operator in the state of Colorado.

To prevent the escalation of this matter, cortact Ms. Ann Whigham directlv at the following
address to affange for the payment of full compensation: 7475 East Haryard Avenue, IJnit D, Denver,
Colorado 80231. Thank you for your cooperation.
Jimmy Garg, Esq.
For the Firm

This report was posted on Ripoff Report on 06/03/2013 03:03 PM and is a permanent record located here: http://www.ripoffreport.com/reports/alpine-auto-recovery-towing-llc/denver-colorado-80231/alpine-auto-recovery-towing-llc-donald-don-heald-jr-don-heald-don-heald-jr-matt-1056045. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Alpine Auto Recovery Towing LLC

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?