Alvarado Group ripoff Nationwide Signing Agency Does not pay their notaries public dishonest business practices, misrepresentation of facts Riverside California

I am Notary Public, Loan Signing Agent. I am commissioned by my state and registered with several Signing Agencys, Title Companies and Mortgage Lenders throughout the United States.

The nature of my business requires that I bid Loan Signings, complete the work and by faith wait to be paid by the hiring agency. I have spent 3 years building a reputation of honest, reliable loan signings. I am particular about my packages and the confidentiality in which those packages must be executed. In return, I expect to be paid on a timely basis, net/30.

I accepted a signing with Alvarado Group. When a signing is accepted, the Signing Service is to email a confirmation notice with the agreed upon terms of the signing.

When the package was emailed to me, a vital document was incomplete. I called Alvarado and informed them of the problem. I was told to continue to the meeting and the problem would be addressed the following day. The borrower met me at the door with issues regarding the loan before she had even seen the package. after going over the package for more then 2 hours she refused to sign. She filled out a form I have if a borrower refuses to sign, stating their reasons and I fax that form along with my invoice to the hiring agency.

My terms of service are stated on all of my invoices. Quote "My fees are not contingent upon loan funding. As an impartial witness, I am to be fully compensated regardless of the outcome of the loan, or the decision of a borrower to exercise their right of recisssion."

I called Alvarado Group when I got out to my truck. I was told that the problem would be addressed tomorrow and I would be called. I told Alvarado Group that if I was called to go out again, that I would not charge FULL FEE for this trip. I amended the invoice and faxed the paperwork to Alvarado.

I was indeed called again, sent a second confirmation for the SECOND signing and I went out and at that time, the borrower signed the loan package. 4 days later I was called yet a third time to take out some documents to be signed. I was sent a THIRD confirmation.

When it came time for payment, I was paid for the SECOND and THIRD confirmations but not the First. Subsequent calls to Alvarado were received and each time a promise that the check was in the mail each time I called.

This went on for 2 months. Finally after an overdue date of 60 days, I sent a certified letter containing complete history of the signing to Alvarado Group and to the Title Company. The TC called me and said they were sorry this had happened and they would call Alvarado and check into it for me. Later on that day, I received an email from Alvarado telling me NOT to contact the TC. I responded to the email and asked for payment.

I waited another 2 weeks and called the TC back. I was told that Alvarado Group claimed to have paid me, had supplied them with a copy of the cancelled check and that any other issues I had would have to be taken up with them. Further emails, phone calls and priority/return receipt mailings have been fruitless.

Tannis
Petersburg, Tennessee
U.S.A.