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Report: #1078913

Complaint Review: Always Available Locksmith - Select State/Province

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  • Reported By: Anonymous — Boston Massachusetts
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  • Always Available Locksmith 370 West Pleasantview Ave #2-337Hackensack, NJ 076 Select State/Province USA

Always Available Locksmith or Beantown Locksmith or www.beantownlocksmith.com locksmith Hackensack New Jersey

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A locksmith was needed on a Sunday.  The situation required our needing entry quickly and the first website found online was called "Beantowlocksmith.com.  Unbenknowst to me at the time of the call was that beantownlocksmith was just a dispatch service located in Hackensack, NJ.  Through some investiagtion of my own, I found out that the firms operates officially as Always Available Locksmith.  This firm has no accountability for the locksmith they dispatch to you nor do they have any customer service to address questions when you call them.  They simply put you on hold and no one ever answers the line.

I asked for a ballpark figure from beantownlocksmith and they told me it was a $15.00 service charge and a $30 fee as a starting price.  This was fair by my standards.  When the locksmith dispatched to my home called me he told me that the starting fee was $95.00. This price seemed fair as well.  Upon arrival to my condo, the man took a look at the door handle and immediately expressed concern and to paraphrase him, it was going to me more expensive.  Not being in the business, who was I to question the locksmith.  He then proceeded to tell me that it was going to be $285.  Reluctantly, I agreed and I expected him to be working a long time to open the door as if he were in need of breaking into Fort Knox.  I was nonplussed when the man had the door open in 15 seconds!  $285 for a supposedly complex commerical lock and it was opened in 15 seconds.  This was robbery.  Upon contacting beantownlocksmith after paying the man and demanding a receipt, BTLS would not give any information about whom they dispatched.  I demanded to speak to a manager and they placed me on hold.

Be wary of this firm which operates with other names such as gardenstatelocksmith.  All of the firms domains registration information is private so you have no access to who is the owner of this business is.  The customer service people are disingenous and I would strongly recommend anyone from ever contacting this firm.  It is a scam and fradulent.

Craig - Boston, Massachusetts

This report was posted on Ripoff Report on 08/25/2013 11:57 AM and is a permanent record located here: https://www.ripoffreport.com/reports/always-available-locksmith/select-stateprovince/always-available-locksmith-or-beantown-locksmith-or-wwwbeantownlocksmithcom-locksmith-h-1078913. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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