AM Payments Misrepresentation The rep from AM payments misrepresented the name of her company. Addison Texas

 I was contacted by a rep (Thelisha Jenkins) from AM payments, but she didn't state that up-front. I asked her if she was with First Data, our current credit card processor, and she stated she was with Tier 1 over First Data so I thought I was speaking with someone from my current processor.

She stated that we were being overchaged and in order to receive a refund, I had to complete paperwork.  She hustled me through the paperwork, told me to put my information in the Owner/Officer section (I am neither) and fax it back.  She stayed on the phone with me while I faxed her all the requested paperwork. 

The next day, I got an email from Pivotal Payments, who I never heard of.  I called First Data to find out if they had made a change, they said they had not.  Right then, I knew I had been scammed.

I immediately tried to call the AM Payment rep to cancel the account set up.  I left numerous voice mails, I sent emails and I faxed a cancellation letter all before the start of their business day.  When someone finally called me back later that day, I was told the rep was on vacation and that a Supervisor would contact me.  It turns out that our account was set up the same dayI tried to cancel everything.  Now they want to charge a cancellation fee for an account that was literally set up for hours. 

I would not have ever changed processing companies, we are very happy with First Data.  I only completed the paperwork in order to receive a refund of the overcharges and I thought I was speaking with a rep from First Data.

It turns out AM Payments records all phone conversations and the Supervisor, Amirah, said after listening to the tape she could understand why I thought I was speaking to someone from First Data.  She told me Customer Service would contact me.  Well that's been 2 days ago.  I called the Supervisor and said that I hadn't received a call yet.  She told me that Donna, from Customer Service, was "busy with other customers" but would let her know I called.  Who isn't busy?  I don't like to keep having to waste my time dealing with this either, but just because they haven't called me back doesn't mean I'm going to drop it.

I also called Pivotal Payments (AM Payment's processing company) and asked them to inactivate our account.  I also refused to accept any deliveries from AM Payments as they were sending me a new terminal because one of ours was "non-PCI compliant and that's why we were being overcharged."

Steer clear of AM Payments.