• Report: #625287
Complaint Review:

Amana Appliances

  • Submitted: Tue, July 20, 2010
  • Updated: Tue, July 20, 2010

  • Reported By: David — Tampa Florida United States of America
Amana Appliances
Internet United States of America

Amana Appliances Does not make spare parts available for appliances , Internet

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On Friday, July 16, 2010, I took my Amana microwave oven to CJ's microwave service center at 6711 North Armenia Avenue in Tampa for repairs. The extensive signing led me to believe that I would soon have my microwave oven fixed. There were signs proclaiming that "Yeah, CJ can fix it!" as well as other boasts about the thousands and tens of thousands of microwaves that this business had fixed already. A pre-paid, non-refundable fee was required which I paid. The next day I was contacted by CJ's and informed that there were no spare parts available to fix an Amana microwave such as mine. I contacted Amana and complained. Amana wrote back and said that they would forward my concerns to "engineers and managers" and that I was a "valued customer". No I'm not! If Amana cared about customers, their "engineers and managers" would make sure that spare parts were available to fix what they build. And since CJ's is supposed to be the big microwave repair experts (you should see all their signs!), they would simply be honest with customers and inform us that (before they collect the non-refundable upfront charge) that your chances of actually getting an Amana microwave oven repaired are negligible since spare parts are not available. I will never buy another Amana appliance again and hope that others will join me in boycotting this smug, arrogant dishonest company that thinks of loyal customers an expendable commodity that can just be discardrd (as I was) and easily replaced with yet another "marketeering" campaign. I feel very disrespected, dismissed and ripped-off by Amana applianes and CJ's microwave. The only way I can make my displesure known is to never give them any more of my money. I invite other fed-up consumers to join me.

This report was posted on Ripoff Report on 07/20/2010 05:18 PM and is a permanent record located here: http://www.ripoffreport.com/reports/amana-appliances/internet/amana-appliances-does-not-make-spare-parts-available-for-appliances-internet-625287. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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