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Report: #1211307

Complaint Review: Amazon - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Reno1305 — Lake Mary Florida
  • Author Not Confirmed What's this?
  • Why?
  • Amazon Nationwide USA

Amazon Amazon,com, Adventurers Bag, AXON Amazon refused to honor their A-Z Guarantee Nationwide

*Author of original report: Claim Settled

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I ordered a Roto shock mount rack case from Amazon costing $725.00 on Amazon.com which is covered by the Amazon A-Z Guarantee. The case arrived damaged, could not be repaired. AXON, (3d party seller) customer service sent me an email assuring me that I would receive a return shipping label and a refund promptly and I filed a claim with Amazon.

After several calls to Amazon & Axon were unreturned I called Amazon and Amazon customer service sent me a return shipping label going back to AXON. AXON refused to accept delivery and sent it back to me.

Two weeks have passed since I filed my claim. AMAZON and AXON have gone out of their way to avoid responsibility for this defective delivery and authorized return, refusing to accept the return goods, re-sending the pkg. back to me and refusal to refund the $724.00 due me.

I received an email requesting we release the claim and close the return out with Amazon. No refund has been forthcoming from Amazon or AXON. I paid by bank debit card so please take care and avoid using a debit card on Amazon as you have no recourse to a refund from your bank as you would have with a credit card.

This report was posted on Ripoff Report on 02/24/2015 10:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/amazon/nationwide/amazon-amazoncom-adventurers-bag-axon-amazon-refused-to-honor-their-a-z-guarantee-nat-1211307. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 Author of original report

Claim Settled

AUTHOR: Reno1305 - ()

POSTED: Saturday, February 28, 2015

After 2 weeks of back and forth plus posting on Ripoff Report AXON/AMAZON settled my claim and refunded my money for the damaged goods I ordered from them.

 

 

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