Upon doing research, I came across Mr. Jere Thompson Jr.'s email address, and was going to send him the following email, hoping that I would recieve a response, but his email address bounced my letter back. I have also left messages, but with no return. The following email is a bit lengthy, but explains everything. Please do not do business with this company- they do not excert fair business practices.
I do apologize for climbing all the way up the chain of command, but I'm sure that you would be able to help me, when none of your customer services reps can get the job done.
Through its growing base of independent sales Consultants, Ambit Energy is helping educate consumers across the state that it is safe to save money on their electric service, and that they can also expect a higher level of personalized service.
"Our goal is to be the finest, most respected retail electric provider in the country," said Ambit CEO, Jere Thompson, Jr. "And we've made the investment in our back office operations, in our billing system and in our customer service department to deliver on that promise."
Sir- I have a problem, and I would really like some help- I came on board with Ambit energy as a customer back in february of this year. I was unaware of the service that I would recieve, and I am disappointed to say the least. In May- my family and I took vacation for a week- as we were packing to leave, our electricity was shut off. I called your customer service # ( 877.282.6248 ) and they said we were disconnected for nonpayment- I hadn't recieved a bill for the month yet! Even so, if I had, it was only 15 days late. I was obligated to pay a $125.00 deposit, on top of the month due, on top of reconnect fees to total $415.
Yesterday, 7/10/08, I came home from work at 6 pm to find a similar situation, only I had paid the bill. My power was disconnected for non payment of $18.92- the remainder of the bill that I had not yet recieved. I took a guess on my online billing a week and a half ago to pay the bill at $130... over what my other bills were averaging at my contraced rate of 10.94 c/kWh.
Since your customer service office closes at 6pm- I was unable to reach someone until 10:23 this morning ( your 'system' was down, per Jeff Kasvohm CSR). I paid the remainder, plus $15.03 disconnect fee, plus $50.08 reinstatement fee, totalling $84.03 ( conf# 1907802033). Let's hope my service gets turned on before I have to sleep in a hotel with my husband and two small preschool age children again, right?
The problem that I am having is still not discovered yet.... I understand that I have been disconnected for non payment, even if I had not yet recieved a bill. I understand the outrageous reconnect fees, even if I should have never been disconnected. I even understand charging a deposit after the contract has been initiated.
What irks me is this: The only reason why I signed up with Ambit energy is because of your above quote, "...it is safe to save money on their electric service, and that they can also expect a higher level of personalized service."
Sir- I cancelled my account with TXU and signed with your company on a 1 year contracted rate of 10.94 cents / kWh + $9.99 monthly charge because of my expectations of the fluxuating price of energy for the year. Because of the lack of consistancy recieving my bills, I am being penalized by your company for $30.06 in disconnect fees, $100.16 in reinstatement fees, $125 in a deposit that I had to make after the contract commenced, and now... $116.73 and counting in raised rates.
What can Ambit energy do about this? I would love to be happy with your company again, like I was in the beginning, and I would enjoy telling my friends about how Ambit is, like you said "...the finested, most respected retail service provider..." in my book. After all- word of mouth is how you build a good business, isn't it?