Complaint Review: Ambit Energy
Ambit Energy Green trumps Customer Service Dallas, Texas
After filing a report to the PUCT, I asked about the "disconnect fee" and PUCT said they would look into it. The next morning I received a call from Ambit, irritated about the complaint; they said they would return the fee, but it was Ambit policy not to do so and that I had agreed to the policy (don't remember anything about slamming and termination fee though). It's been almost a month, the fee is still on my bill and when I spoke to Ambit's customer service, I was told "it hasn't been released by billing yet;" of course not, I was only billed for $45, there is $175 left to apply to "future invoices." I guess it's another call to PUCT to find out if I'm in the no cost money loaning business!
This report was posted on Ripoff Report on 08/28/2012 09:52 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ambit-energy/dallas-texas-75266-0462/ambit-energy-green-trumps-customer-service-dallas-texas-933665. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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