Complaint Review: AmerAssist - Houston Texas
- AmerAssist 445 Hutchinson Ave. Suite 500 Columbus, Ohio 43235 Houston, Texas United States of America
- Phone:
- Web: www.amerassist.com
- Category: Collection Agency's
AmerAssist Misrepresented Services, Poor Policies, Disregard for Customers Houston, Texas
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
We signed up with AmerAssist a few months back. When the account representative explained the services, he guaranteed that the collection account would not go into secondary phase without my authorization. A couple of months later we get an invoice from AmerAssist. When I called about it, the rep said that the accounts "automatically" go into secondary phase, even though I was told otherwise. I never received notification that the account was transferring into secondary phase, either. I asked the rep to remove the account from secondary phase because we had already set up payments with the client and didn't need it. After much hassle, the rep assured me that the account was no longer in secondary phase.
A few weeks later I get an email from my client asking why they are still getting notices from AmerAssist. I contact the rep who forwards me to their "customer care" division. They do their research there and then they say that it was my employee who moved the account into secondary phase, even though she said she did not, and would have had no need to since our client had already arranged payments. The "customer care manager". He says in order to take the account out of secondary phase I can request it be cancelled, but they refuse to credit the invoice for the service I never authorized. So I request that my entire account be cancelled and requested a refund for the $380 credit I still had on the account. They deny my request for a refund and send me a bunch of policies.
This report was posted on Ripoff Report on 07/03/2012 06:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/amerassist/houston-texas-77058/amerassist-misrepresented-services-poor-policies-disregard-for-customers-houston-texas-906478. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.