Complaint Review: America Online - Internet
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- America Online aol.com Internet U.S.A.
- Phone:
- Web:
- Category: Internet Service Providers
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I have had several AOL accounts over the years. I've had to turn them off for a variety of reasons (moving, etc.) I have noticed that its getting harder and harder to cancel.
Most recently, I closed an account in December of 2005. It took 10 days, at over 2 hours per day talking to reps to get it closed. The reps I spoke to would not let me close the account.
Even at the end of a conversation, after I had gone through hell to get them to just close the account, I would check the next day to verify, only to discover that the rep did not close the account at all - they just pretended the conversation never happened (for my own good, they said - nothing is more important that having AOL, even if you can't log on, for whatever reason).
I suppose I could have simply temporarily suspended the account, but with cust svc like that, I don't want to do business with them any more.
Beyond that, to this day (March 2006) they are STILL BILLING ME for this closed account. 22 every single month (sometimes twice a month). I can not get them to stop. I've even tried to close my bank account, but the account reopens with a negative balance when they force a charge through!
I'm at the point where I've considered turning the account back on, so that I can 'get caught' doing something naughty - maybe then they'll turn the d@mn thing off!
Bryan
Fulton, New York
U.S.A.
This report was posted on Ripoff Report on 03/03/2007 10:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/america-online/internet/america-online-ripoff-steals-your-money-internet-237957. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#4 Consumer Suggestion
Log in and change your account to Free
AUTHOR: Juliet - (U.S.A.)
SUBMITTED: Saturday, March 03, 2007
I've had AOL for 8 years, and when they began offering reduced price accounts, and free ones, I did switch to the $9.99 one, but not free, because I do like AOL, and feel it IS worth paying $10 a month for. That particular account is for broadband/DSL accounts, not dial-up.
Anyway, I did need to switch to a Free Account, after a while, and I have had no problem whatsoever doing so. You WOULD have to be able to log in to your account (not sure if the writer can???), but if so, then you go to My Account, and Billing Plans, etc., and select a Free Account.
Truly, I didn't have a single problem after doing so. I was billed for the month that I was in, yes, but since then, no problems at all.
Good luck.
#3 Consumer Suggestion
Log in and change your account to Free
AUTHOR: Juliet - (U.S.A.)
SUBMITTED: Saturday, March 03, 2007
I've had AOL for 8 years, and when they began offering reduced price accounts, and free ones, I did switch to the $9.99 one, but not free, because I do like AOL, and feel it IS worth paying $10 a month for. That particular account is for broadband/DSL accounts, not dial-up.
Anyway, I did need to switch to a Free Account, after a while, and I have had no problem whatsoever doing so. You WOULD have to be able to log in to your account (not sure if the writer can???), but if so, then you go to My Account, and Billing Plans, etc., and select a Free Account.
Truly, I didn't have a single problem after doing so. I was billed for the month that I was in, yes, but since then, no problems at all.
Good luck.
#2 Consumer Suggestion
Log in and change your account to Free
AUTHOR: Juliet - (U.S.A.)
SUBMITTED: Saturday, March 03, 2007
I've had AOL for 8 years, and when they began offering reduced price accounts, and free ones, I did switch to the $9.99 one, but not free, because I do like AOL, and feel it IS worth paying $10 a month for. That particular account is for broadband/DSL accounts, not dial-up.
Anyway, I did need to switch to a Free Account, after a while, and I have had no problem whatsoever doing so. You WOULD have to be able to log in to your account (not sure if the writer can???), but if so, then you go to My Account, and Billing Plans, etc., and select a Free Account.
Truly, I didn't have a single problem after doing so. I was billed for the month that I was in, yes, but since then, no problems at all.
Good luck.
#1 Consumer Suggestion
Log in and change your account to Free
AUTHOR: Juliet - (U.S.A.)
SUBMITTED: Saturday, March 03, 2007
I've had AOL for 8 years, and when they began offering reduced price accounts, and free ones, I did switch to the $9.99 one, but not free, because I do like AOL, and feel it IS worth paying $10 a month for. That particular account is for broadband/DSL accounts, not dial-up.
Anyway, I did need to switch to a Free Account, after a while, and I have had no problem whatsoever doing so. You WOULD have to be able to log in to your account (not sure if the writer can???), but if so, then you go to My Account, and Billing Plans, etc., and select a Free Account.
Truly, I didn't have a single problem after doing so. I was billed for the month that I was in, yes, but since then, no problems at all.
Good luck.
Related Reports
07:33 PM
05:29 PM
05:53 PM
06:16 AM
06:39 PM
06:05 PM
03:06 PM
04:29 PM
05:00 PM
08:08 PM
07:47 PM
New 
Updated Rebuttal Photo 
Advertisers above have met our
strict standards for business conduct.
