• Report: #361298
Complaint Review:

America Online

  • Submitted: Sun, August 10, 2008
  • Updated: Sun, August 10, 2008

  • Reported By:Atlanta Georgia
America Online
770 Broadway New York, New York U.S.A.

America Online Charged > $600 for cancelled account in my dog's name, but Jake already had dsl. Bark Bark (but no joke). New York New York

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After months of written & email & phone attempts to cancel an unwanted and unneeded AOL in my dog's name, finally received written confirmation of cancellation from AOL. Monthly fees of $25.90 (sometimes charged twice per month) continued to be taken without authorization from my bank account, despite my repeated calls and email complaints to AOL. I finally sent two separate certified letters requesting cancellation and reimbursement, both were completely ignored, and monthly charges continued. I finally had to change my credit card number to stop AOL fraudulant withdrawals, and then AOL sent me a letter warning termination for my late payment. They still owe me more than $600 in unauthorized charges after their written acknowledgement of my account's cancellation.

Atlanta, Georgia

This report was posted on Ripoff Report on 08/10/2008 09:28 AM and is a permanent record located here: http://www.ripoffreport.com/reports/america-online/new-york-new-york-10003/america-online-charged-600-for-cancelled-account-in-my-dogs-name-but-jake-already-had-361298. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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