Report: #361298

Complaint Review: America Online

  • Submitted: Sun, August 10, 2008
  • Updated: Sun, August 10, 2008
  • Reported By: Atlanta Georgia
  • America Online
    770 Broadway
    New York, New York

America Online Charged > $600 for cancelled account in my dog's name, but Jake already had dsl. Bark Bark (but no joke). New York New York

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After months of written & email & phone attempts to cancel an unwanted and unneeded AOL in my dog's name, finally received written confirmation of cancellation from AOL. Monthly fees of $25.90 (sometimes charged twice per month) continued to be taken without authorization from my bank account, despite my repeated calls and email complaints to AOL. I finally sent two separate certified letters requesting cancellation and reimbursement, both were completely ignored, and monthly charges continued. I finally had to change my credit card number to stop AOL fraudulant withdrawals, and then AOL sent me a letter warning termination for my late payment. They still owe me more than $600 in unauthorized charges after their written acknowledgement of my account's cancellation.

Atlanta, Georgia
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This report was posted on Ripoff Report on 08/10/2008 09:28 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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