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Report: #1309354

Complaint Review: America Vacations - Nationwide

  • Submitted:
  • Updated:
  • Reported By: UsuallyHappy — Portland Oregon USA
  • Author Confirmed What's this?
  • Why?
  • America Vacations Nationwide USA

America Vacations SOLD ME SOMETHING OTHER THAN WHAT I ASKED FOR! Nationwide

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I called Travelocity, or what I thought was Travelocity, to purchase a discount travel package I received notification via fax for. The package was $149.00 per person for a 5 day vacation. I asked about purchasing 2 extra days and had 4 travelers. I was told that would cost $50.00 per person more. I agreed to that. I also asked about the discounted air-fare they advertised. I was told I could add that on. I gave them my destination as Hawaii.

Once the purchase was done, I received an email receipt from America Vacation which did not itemize only gave the total charged, $1,700.00 which requested an esignature. I called to confirm what I purchased, 7 days/6 night Hawaii package with airfare for 4. After esigning I received a confirmation with 2 documents attached, one with links to vacation places and the other was terms of agreement.

Today I tried to reserve my vacation. I am now told that I did not purchase airfare, that I only have a 5 day package even though every time I have spoken to someone when they look again they confirm "oh yes I see you requested 7 days", and all the extra money I paid was for a second package I knew nothing about. I requested copies of the recordings for my calls and to speak to a manager because I am only getting the runaround from the booking agent.

This report was posted on Ripoff Report on 06/03/2016 01:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/america-vacations/nationwide/america-vacations-sold-me-something-other-than-what-i-asked-for-nationwide-1309354. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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