American Airlines Gave us 10,000 mile credit instead of a voucher for having our flights cancel (not weather related) TWICE! Buffalo, New York Internet

She did not pay for the trip with miles, she paid $350 -- but they chose to compensate her with miles which means absolutely nothing to her (10,000 miles gets you Nothing). She lost a whole day with the friends that she went to visit because she spent Sunday afternoon/evening in the airport instead of with friends (Sunday was NOT the day she planned to travel back but because of the cancellation, and school committments, she had to book the Sunday flight after the Monday morning cancellation).  She also paid for a taxi back and forth and THEN AGAIN Monday when she went back to the airport for the second time. She is a college student with limited funds!   My point is that she was FORCED to reschedule because of Mondays cancellation, THEN they cancel her rescheduled Sunday flight, AND THEN the Monday flight was re-instated and still late!  In the years I have travelled typically airlines would compensate you vouchers for mechanical type issues  -- yes, that is a expectation I have and most people would feel the same way (I get weather is beyond their control).  Customer satisfaction doesn't seem to matter to them anymore. 

This isn't a case of them not giving her any compensation, it is that the compensation they offered is NOT what you wanted and in some strange "entitlement" mentality think she is somehow entitled to what YOU think.

In the end she was delayed to her final destination on her return trip by about 2 hours from the originally scheduled time. Now, to get to that point was quite a bit of changes, and she did lose a couple of hours and shuffling but again in the end the result was she was about 2 hours late on her return trip.

So for this they offered her what is equivalent to the number of miles required to fly one-way from Buffalo to Philadelphia on most days(it looked to vary between 7500 and 10,000 miles with an advanced purchase). In effect giving her a free trip, or a credited equivalent toward a longer or more popular flight.

Now, why would they give her miles? Perhaps she paid for this trip with miles? In which case this is perfectly
logical that she gets the credit in the same way it was paid for. Perhaps she is a frequent flyer that already has an account.

Out of curiosity how much of a "voucher" would have satisfied YOU for YOUR DAUGHERTS's delay?