I booked a vacation through Orbitz.com and was given an American Airlines flight. I saw online that the first leg of my trip had an unassigned seat but the flight was full.
I called AA to verify that I indeed had a seat and was not placed on standby. I had read somewhere that AA outsources their customer service therefore I understood that I may be calling to someone's home.
When I called about my concern the lady answered the phone "Hello". It appeared I had woke her up from a dream, she could not hear me and kept saying "hello, hello". I finally said to her, am I calling AA, she says yes. Now, I am upset that she answers in this way and she sounds upset that I woke her.
Every question was answered with a yes no curt response. Even at the airport, the representatives acted like the customer, me, was a bother. They answer you rudely, give you incorrect instructions, generally nasty. I have complained to AA.
What took the cake, on my flight, the captain says, please make room in the overhead because we have a large volume of luggage onboard, so if your bag fits, put it under the seat for take off. Now I am really mad because the there is a fee to check the first bag. I'm thinking, I will not make room for the fee duckers. I even witnessed a couple unpack their luggage so it would fit in the overhead. They were in the seats in front of me and the passenger next to me had not come on board yet, so the husband says, you can put that stuff in the seat behind me. I am appalled that some pay a fee to have a bag checked while others can get on with huge bags and sit there and unpack it so it can fit the overhead. AA had no problem charging me $50 for weight, I should have carried it onboard and unpacked it to fit the overhead. AA sucks and I will not fly with them again. They have no customer service and they nickel and dime all the people that abide by their rules and make you pay for the people that don't.
Prince Georges County, Maryland