American Express Bluebird - Fly Away from Bluebird Nationwide

Signed up for Bluebird on-line. Changed mind about using this type of account as it is kind of a hassle and I have had a traditional checking account for 30+ years. Received card. Never activated the card. Called Bluebird to close account and requested confirmation of closure. Was told it would be emailed immediately. Email was never received. Called a couple days letter and requested confirmation letter again. A week passed and still no email (yes, I checked spam folder). Called Bluebird again.

Finally get tech support who sends me a closure letter. Letter states "has been closed because you repeatedly tried to add funds from your linked bank account that was not able to be processed." Sites additional reasons as: "You canceled the transaction through your bank  There wasn’t enough money in your bank account" And finally, "This activity violates the terms of the Bluebird Member Agreement".  Again, I never activated the card much less attempted to use it.  I have an excellent credit rating and take offense to this wording.  

Call tech service back and was informed that they only have boilerplate notices that they can generate. He reads me the list of options he can select. All of options contain verbiage that either reflects poorly on the consumer or implies the consumer did something wrong. I ask if they have anything that simply states "This account has been closed at the consumers request." Tech service advised that they do not and since they do not work for American Express and they cannot create a letter.

I have opened and closed 30+ accounts in my lifetime and have never had this problem. So happy that I never used this account.  If the American Express Bluebird banking structure is so inept that it cannot produce a simple closure letter (that any other banking card company is capable of producing) then I shudder to think of the problems others are facing with Bluebird.  I will not be recommending this card to anyone.