• Report: #1121833
Complaint Review:


  • Submitted: Fri, February 07, 2014
  • Updated: Thu, February 13, 2014

  • Reported By: Bonnie — RAYLAND Ohio
4315 S 2700 W SALT LAKE CITY, Utah USA


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I Bought my mother 3 $50.00 ( $150.00) gift cards for Christmas at our local mall, at sears at the end of November 2013.  My husband and i then went about our shopping. When we got home, I divided certain bags, and thru out the extra bags. The AMERICAN EXPRESS CARDS were in their own small bag. I didn't realize until days later when i could not find them that i had thrown the bag away with the receipt in the bag. i called Sears, not knowing what to do. They said they would reprint off my receipt SO THAT I HAD PROOF THAT THE CARDS WERE PURCHASED. And also SHOWING the 3 AMERICAN EXPRESS GIFT CARD "NUMBERS."  That way i could explain to AMERICAN EXPRESS what happened and they can check and SEE THAT THE CARDS WERE NEVER USED, at all.

I called AMERICAN EXPRESS and talked to customer service. I was told by AMERICAN EXPRESS CUSTOMER SERICE REP to mail in the copy of the receipt with a photo ID. That is what i did.  NOW 2 months later, i just got a letter from AMERICAN EXPRESS ASKING ME TO MAIL IN THE RECEIPT AND A COPY OF THE GIFT CARDS!! THEY KNOW THAT I DON'T HAVE ANY OF THIS, because THEY ALREADY HAVE IT!  If i had any of this, i wouldn't be contacting them, or writing this report!  I DID WHAT AMERICAN EXPRESS CUSTOMER SERVICE TOLD ME TO DO, in order to get a refund. I called them back after i got the letter. I told AMERICAN EXPRESS CUSTOMER SERVICE that i already did what they told me TO DO IN ORDER to get refunded. They HAVE THE PROOF , that the CARDS WERE NEVER used! But will still not refund my money for 3 GIFT CARDS! $50.00 EACH.  $150.00 + TAX AND their 4.99 fee per card.  I didn't care if i got the fee's or tax, But since AMERICAN EXPRESS HAS THE PROOF OF THE CARDS not being used, at all....   Why? Why not refund now??   I never realized how crooked AMERICAN EXPRESS was.  But, if anyone decides to buy gift cards. BEWARE OF AMERICAN EXPRESS!! I CAN NOT BELIEVE THEY would do this to a consumer.

This report was posted on Ripoff Report on 02/07/2014 02:45 PM and is a permanent record located here: http://www.ripoffreport.com/reports/american-express-gift-card/salt-lake-city-utah-84184-0044/american-express-gift-card-american-express-gift-cards-bought-unused-american-express-1121833. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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