Report: #969557

Complaint Review: American Express Prepaid

  • Submitted: Thu, November 15, 2012
  • Updated: Thu, November 15, 2012
  • Reported By: Dan — Lake Forest California United States of America
  • American Express Prepaid

    Internet
    United States of America

American Express Prepaid Money withdrawn from bank account but never loaded to the card Internet

*Consumer Comment: Jumping the gun...

Show customers why they should trust your business over your competitors...

American Express Prepaid card states that it will take up to 5 business days to load funds into the card if using your bank account. Transaction was initiated on November 9, 2012. Funds were taken from my account on November 13, 2012. As of November 15, 2012 the $200 is still not on the card.

The only Customer Service contact for this card is in India. It is very difficult to understand these people and they seem to always have a scripted response to inquiries.

Very simple. American Express states funds will be available within 5 business days. This is false and is false advertising. I will file a fraud claim with my bank to return my money to my bank account today.

Very disappointed with this whole situation. Great concept but failed application.
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This report was posted on Ripoff Report on 11/15/2012 08:20 AM and is a permanent record located here: http://www.ripoffreport.com/reports/american-express-prepaid/internet/american-express-prepaid-money-withdrawn-from-bank-account-but-never-loaded-to-the-card-i-969557. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Jumping the gun...

AUTHOR: Robert - (U.S.A.)

5 Days from when? 

It sounds like you "initiated" the transfer on the 9th, after the cut-off time.  So because of the weekend and Veterans day holiday the request wasn't even processed until the first possible banking day(the 13th).  So if they are talking about banking days from the day the money is withdrawn, 5 days isn't actually up until the 19th because of the upcoming weekend. 

It isn't like flipping a switch, even if you called your bank right now, it would probably be a good 1-2 more days at the earliest before you would get your money back. Now, if by the middle of next week you still don't have your money..then you may have a valid reason to complain.
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