American Express Serv Pre-Paid Card Salt Lake City, Utah

My wallet was stolen and a charge of $300 was taken from my account.  I immediately contact customer service and within seconds they emailed me back and said my claim was denied.  Their customer service kept reading from a card and could and would not help me.  But the funny thing is when you call them the first thing they say out of their mouth is "Thank you for call American Express Serv PROTECTION Card.  Where was the protection that you gave to me.  I was to pay my rent and my money is gone.  They were quick to shut my account down and told me they would mail the remaining balance within in 7-10 days.  WTF.  I work hard for the little bit of money I have and this is the way you treat your customer's.  On the website it states.. "Fraud Protection - If your American Express Serve Card is lost or stolen, we protect you against fraudulent purchases.  Well that didn't happen.  They got rid of my case quick and left me in the dark speaking to someone across the country.  My mother has been a customer of theirs for over 8 years and she feels if they can not abide by their benefits they offer, she is closing her account along with my father.  I am going to post this everywhere until I get resolution.  I read someone was lucky enough to get reimbursed but unfortunately I guess they felt I stole the money myself.  Which is stupid because I didn't have a card to give them my number.  They ripped me off