Complaint Review: American Express - Travellers Cheques - Salt Lake City Utah
- American Express - Travellers Cheques 4315 S. 2700 W Salt Lake City, Utah United States of America
- Phone: 800-945 5000
- Web:
- Category: Consumer Services
American Express - Travellers Cheques Refund Refusal (almost 2 years) Salt Lake City, Utah
*General Comment: x
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After living 7 years in the USA I moved back to Brazil (May 2008) and used part of my savings to buy Traveller's cheques, thinking: "they are the safest way to carry my money". Well, it turned out that, during the move, they disappeared. I called AMEX and reported the loss when I was still at the airport (in the USA), but had the feeling they could be in one of the bags I had checked in. When I arrived in Brazil I realized they were nowhere to be found.
I have provided ALL the documents and information they requested and it's been almost 2 years and they keep e-mailing me the same answer: your claim hasn't been finalized yet.
I understand it's a large amount of money (20,000.00), but I was able to provide a good explanation about the origin of the money and the reason why I was carrying it. Anyways, it's my money and I trusted this company to carry it for me. I don't think the cheques have been stolen, because, according to them, nobody has tried to cash them. I think I misplaced them, because I left many things behind, when I moved, and, at this point, they were all thrown away.
I don't understand why they can't put a stop payment on them. Sounds like it's intentional, to cases like mine.
They are wearing me out. I don't know what else to do.
This report was posted on Ripoff Report on 03/09/2010 11:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/american-express-travellers-cheques/salt-lake-city-utah-84184/american-express-travellers-cheques-refund-refusal-almost-2-years-salt-lake-city-uta-579373. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 General Comment
x
AUTHOR: Dino - (USA)
SUBMITTED: Friday, May 21, 2010
they have reason to belive you spent the checks or cashed em' and looking to scam them
they are investagting you, look for the knock at the door as brazil has agrements with US to trade off criminals
as you file the original claim on US soil, your probally screwed and the truth lets all be known
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