• Report: #1075293
Complaint Review:

American Family Insurance

  • Submitted: Mon, August 12, 2013
  • Updated: Tue, August 13, 2013

  • Reported By: annonymous — Peoria Arizona
American Family Insurance
Peoria, Arizona USA

American Family Insurance Over charged for manufactured home insurance for 8 years Peoria Arizona

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I have had 3 homes covered by American Family Insurance. The last one is a manufactured home that I bought for $23,000 and upgraded $7,000. When I moved from my last home I contacted them with the address change and sent them a copy of my title to my home. I found out 8 years later that they had me way over insuranced by $40,000. I have contacted them several times with no response. I discovered this when I received a letter that they where canceling my policy due to the age of the home. When talking with the new insurance company he insurced my home for $40,000. While American Family Insurance had me paying for a policy of over $80,000. The new agent explained that I didn't need a $80,000 policy for if my home was to burn down they would replace it with not a new one but yet a used one with the same value of the present home. Like a car. I feel like I have been scammed for 8 years trusting this company to make sure I had insurance and one that was a trustworthy replacement cost policy. I have e-mailed them, called them, and no response. However, when I wanted to sign up for Auto pay I got a response ASAP. My  agents name is Sylvia Ruiz and her number is 623-412-8901. 8900. I would appreciate some help here. For I am living at poverity level as it is much less did I need to be over charged for home insurance. Thank you, Kim Kirchhofer 623-201-9153. [continued below]....


This report was posted on Ripoff Report on 08/12/2013 10:13 PM and is a permanent record located here: http://www.ripoffreport.com/reports/american-family-insurance/peoria-arizona-85345/american-family-insurance-over-charged-for-manufactured-home-insurance-for-8-years-peoria-1075293. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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