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Report: #457454

Complaint Review: American Financial Concepts - Garland Texas

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  • Reported By: Austin Texas
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  • American Financial Concepts 4430 Lavon Drive, Suite 374 Garland, Texas U.S.A.

American Financial Concepts Misleading Promises, No Results, Poor Communication, Non-Professional, Scam Garland Texas

*UPDATE Employee: Re

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American Financial Concepts were very supportive and helpful during the initial sign-up phase. They promised us settlement results and ensured us that by hiring them we would avoid being sued. They also promised us they would advise us and walk us through the whole process. Once they started taking our money we could not get any results or communication from them. The only consistant communication was the automatic payment they withdrew from our account each month. Now, we have no settlements, we are being sued by each of the creditors we enrolled in the program and when we call for help we are told they will get back to us. Not only are we out of the money but AFC promised to help us with the legal issues and because they did not respond as they promised we were in contempt of the law. We have had no resolution with any of the accounts that we turned over to AFC in November. It has been 7 months since we began this program with no results. Because of all the law suits we talked to each creditor and handle the amounts on our own.

Anne
Austin, Texas
U.S.A.

This report was posted on Ripoff Report on 06/01/2009 04:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/american-financial-concepts/garland-texas-75040/american-financial-concepts-misleading-promises-no-results-poor-communication-non-profe-457454. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Re

AUTHOR: Goafc - (U.S.A.)

POSTED: Wednesday, July 15, 2009

The Carothers' complaints about AFC and our program are something that we take seriously. Here at AFC, we strive for not only local, state, and national compliance, but for excellent customer service. We process over 4,000 clients with a high success rate of settlement activity and a minimal number of complaints. We have 6 departments that provide our clients and their creditors service and we provide toll-free numbers for communication and support. The level of service that we provide our clients is something that we take much pride in.

Debt settlement is a legitimate and honorable method of debt resolution, that helps thousands of debtors resolve their debts without having to file bankruptcy.

The Carothers began using our professional debt settlement services on November 11th, 2008. They requested our debt settlement program, where we agreed to speak with, and negotiate settlements with their creditors so they could pay off much smaller balances than the total $xxx,xxx in debt that they owed. We also informed Kenneth verbally before he signed up of all the potential dangers of entering into a debt settlement program and choosing to stop making monthly payments with his creditors, including collection calls and the risk of a lawsuit. Just for good measure this is written into our service agreement.

Contrary to Juli's claims, our settlement staff succeeded in not only contacting all of their enrolled creditors, but achieving settlement offers as well. On Feb 10th, we spoke with Steve Stern regarding the Advanta account; on Feb 11th, we spoke with Steve Stern again and Dan Thompson about the National Bank of Arizona accounts. On Feb 17th, we spoke with Dan Thompson again and then Albert regarding the Chase account. Through a few conversations with Albert and Monica (both at Chase), a settlement offer of 35% of the balance was achieved. Kenneth called in to our client services office because he wanted to remove and not pay service fees for this account, claiming he did the settlement all on his own, so we explained that the settlement offer, like all others to come, came as a result of our conversations with Albert and Monica at Chase. On Feb 19th, we spoke with Dan Thompson again, and on the 23rd of Feb. we spoke with Kathy regarding the North Lab account. On the 25th of Feb. we called Monica at Chase to follow up on the settlement, just to make sure all was still well. We spoke with Dan Thompson again on Feb. 27th. On the 9th of March, we spoke with Robert regarding the Great American Leasing account. On March 25th, we received an irate e-mail from Mr. Carothers because he thought that we had not contacted the National Bank of Arizona. We promptly replied informing him that we had spoken with them many times, and called Dan Thompson again the next day; we also sent Kenneth an update on his account that day, making him fully aware of what we had done on all his accounts. In April, the Carothers informed us they had no money to settle with; contact with their creditors was kept to a minimum during this period, until they would be able to settle once again.

We were notified by Kenneth in May that he received a summons from the National Bank of Arizona. Our settlement department head, Larry called and left a message for Mr. Carothers, to discuss the situation and offer his help. We also called the Robert Porter Law office and sent them the Carothers' limited power of attorney, notifying them that we were assisting them with their debt burdens. Over the next couple of weeks, we spoke with or called Kenneth eight times and Juli twice. Juli's claim that we would not return any of their calls is untrue and absurd. Our settlement staff did an exemplary job in this case, and had Juli and Kenneth not decided to quit the program early to file bankruptcy, we would have been able to help them further.

We do remain sensitive to all of our clients' needs and we do consider all reasonable requests. After thoroughly reviewing the Carothers' account, we've come to the conclusion that we have fulfilled all promises and contractual obligations. Since they have already been reimbursed $1,050 of their service fees, we see this as an amicable solution, and they are due no further refund of the service fees paid.

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