Complaint Review: American First Choice Home Club
American First Choice Home Club AFC Run Nationwide
STAY AWAY FROM THIS COMPANY. They are such a rip off. First of all they require a huge down payment (other home warranty companies does not). When my refrigerator stop working on a Saturday, I called them and received the answering service. They took a message and said that someone would return my call on Monday. Close to the end of business, no phone call, so I called again, another message. It took 3 days for someone to return my call. They sent no one out but said my refrigerator was old and that they would give me $150.00 for replacement cost. No one came out to even take a look at it.
When my car was stolen so was my wallet, I had to cancel my credit cards. They were on auto pay. When they called to get payment, at the time I didn't have my credit cards mail to me, once I did, I tried calling them....could not get ahold of anyone in the accounting dept. Their hours are from 9:30 to 4:30 est. When I called during those times, went to voice mail so I left my name, credit card number, date, and security code. A week later they cancelled my policy. They said since my policy was cancelled due to non payment I was due no refund. At that time, I started looking around and went the American Home Shield. NO DEPOSIT, NO PRORATED AMOUNT ON OLD APPLIANCES, BETTER RATING, NO CONTRACT AND MOST IMPORTANTLY LESS MONTHLY PAYMENT . DON'T WALK AWAY, RUN AWAY FROM THIS COMPANY!!
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