ED Magedson – Founder
American Freight Furniture-Mattresses737 Lovell Rd Knoxville, Tennessee USA
American Freight Furniture-Mattresses Santiago Terrible Customer Service- Rude Manager Knoxville Tennessee
American Freight Furniture-Mattress
737 Lovell Rd.
Knoxville, TN. 37822
Re: Purchase on 8/21/2014 of Corinthian Recliner
I was in your store at 2:00 on Thursday August 21, 2014 and purchase a recliner on a credit card. I was helped your manager Santiago and a district manager who was in the store.
The delivery was by your warehouse young man named PJ on Friday, August 22 at 8:00 in the evening. When we were putting it together I was concerned that it was too big for the room and we moved some furniture.
The next morning when your store opened I called Santiago and explained the recliner was just too big for the room. He said, “since it is to big we will take care of you. I can only issue store credit. “ Santiago asked if I still had the box and packing materials and I said no, your warehouse man took them with him. He asked me to call him and see if he still had them in his possession.
I called PJ and asked if he had the packing materials and he said, “Santiago knows I dispose of them and don’t have them.” I said, Santiago agreed to my returning the recliner and issuing a store credit. “ PJ suggested I go down and pick something out and that way he would only have to make one trip out here.
When I went to the store Santiago asked me again about the packaging materials and I told him once again I did not have them and that PJ did not have them either. Santiago kept repeating, I need the packaging materials at least 6 times. He then said, “how do I know you don’t have bedbugs?”
That is when I lost it and threatened to sue him. He just smirked and I left the store. I feel Santiago is a very dishonest young man who did not stand behind his word and should not be a store manager.
However, your warehouse person seemed very intelligent and had great customer service skills.
At this point I am asking for a refund, I don’t want to deal with Santiago again.
This report was posted on Ripoff Report on 08/25/2014 06:39 AM and is a permanent record located here: http://www.ripoffreport.com/reports/american-freight-furniture-mattresses/knoxville-tennessee-37922/american-freight-furniture-mattresses-santiago-terrible-customer-service-rude-manager-kn-1172083. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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