Report: #1073439

Complaint Review: American Freight Furniture

  • Submitted: Tue, August 06, 2013
  • Updated: Tue, August 06, 2013
  • Reported By: disgruntledcustomer — Jacksonville Florida
  • American Freight Furniture
    6024 103rd Street
    Jacksonville, Florida

American Freight Furniture Not Quality Furniture Jacksonville Florida

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I purchased a furnture set for my living room from American Freight back in July of 2011. I also purchased a warranty so that anything that went wrong with the sofa and loveseat would be covered. Recently, I noticed peeling on the back and arms of the sofa AND loveseat. I called the warranty company to file a claim and was told that because the furniture was peeling/cracking that it would not be covered. If I had known this back on 2011, I would not have purchased the furniture. They let me believe that all I needed to do was get this warranty and wipe my furniture down periodically with the cleaner and all would be well. I followed their instructions and problems still arose with the furniture. When I called to get my money back from another layaway because I no longer wanted to do business with their company, they told me that I could only purchase something else in their store. They would not give me any money back. When I told them to keep the money I would NEVER be back, the salesman told me he was done with talking to me. He was rude and nasty when he found out there was a problem. He was not willing to help me with my problem, "all sales are final" and I understand that, but if you want to retain a customer for future sales, being accomodating is key. This company was not upfront with me when selling. Both American Freight and their warranty company are a bunch of crooks and swindlers. Do not get involved with them. 

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This report was posted on Ripoff Report on 08/06/2013 08:14 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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