American Freight broken couch frame didn't last even a year Florence Kentucky

I bought a couch and loveseat set for my family room. Thought we were getting a good deal. They said there was a lifetime warranty on the frame. Well it had'nt even been a year and the frame is busted. I call them thinking I get a new couch in a reasonible time. What was I thinking, Everytime I call they tell me it's not in call back in two weeks. Well now two weeks has turned into 8 weeks.

The last time I called I said I was going to report your company, he says to me If you want to play hardball I'll play hard ball with you, see if you ever get it replaced. Now I'm really mad and don't know what to do. I spent our hard earned money here, and I feel like I flushed it down the toliet.

Jenn
Burlington, Kentucky
U.S.A.