Report: #1349177

Complaint Review: AMERICAN FURNITUER WAREHOUSE

  • Submitted: Wed, January 11, 2017
  • Updated: Wed, January 11, 2017
  • Reported By: ANONYMOUS — DENVER Colorado USA
  • AMERICAN FURNITUER WAREHOUSE
    1700 SOUTH ABILENE
    AURORA, Colorado
    USA

AMERICAN FURNITURE WAREHOUSE GETTING RICHER BY CHEATING THE CUSTOMERS AURORA Colorado

*UPDATE Employee: American Furniture Warehouse

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 I purchased $4,495.00 worth of merchandise from American Furniture Company (AF), Aurora, CO on April 10, 2015. The purchase included a mattress set which are still under warranty. On November 27, 2016 per stipulation from AF, I completed the requested documentation for an inspection of the defective mattress which sinks while sleeping and does not rise up. A representative from the company on December 12, 2016 arrived at the residents and took photographs of the mattress. The representative specially stated that the photographs would be presented to an inspector for addition service and someone could telephone me as to the status. To date, after paying AF $4,495.00 dollars and a mattress set still under warranty I have not received a reply.I had encounter issues of receiving the necessary documents for completing the transaction

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This report was posted on Ripoff Report on 01/11/2017 12:57 PM and is a permanent record located here: http://www.ripoffreport.com/reports/american-furnituer-warehouse/aurora-colorado-80012/american-furniture-warehouse-getting-richer-by-cheating-the-customers-aurora-colorado-1349177. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

American Furniture Warehouse

AUTHOR: American Furntiture Warehouse - (USA)

We apologize that we have not contacted you in regards to your mattress warranty claim and we would like to look into this  immediately. May we ask that you email us with your customer information (name and address with a phone number we would have on file is helpful in searching for your account; if you have your order or customer number that would be great too) and a phone number we can reach you by emailing us at randc@afwonline.com ? If there is a time that you prefer us to call please let us know...Thank you! AFW

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