I have had a mortgage for three years with American Home Mortgage, They went bankrupt and are now operating as American Home Mortgage Servicing, Inc. I have been a perfect customer, no issues.
In November 2008 I received a letter stating my payment was not received. My Bank shows different. It was paid on time and returned to the bank from AHM because they did not know what to do with the money. After contacting them they told me they changed my account number. Because I pay on-line through my bank automatically every month I do not look at my monthly statements because I know it's paid.
They refused to drop an $80 dollar late fee and restore my credit, in fact they demanded I pay it over the phone immediately for a $14.95 processing fee. I refused, set up the new account information through my bank and paid it on-line.
My concern is how many customers did they do this to? Theoretically if they have 30,000 customers and say half of them pay automatically as I do then they stand to make a nice bit of money from fraudulent late charges and phone processing fees.
This matter has been reported to the FTC ( FTC Ref. No. 21344046 ) and the FBI but it has now reached a new level and the FTC and FBI are aware of this too as of an hour ago.
January 23, 2009 I received a letter from AHM stating that I have not paid the mortgage for January. I paid it on January 2, 2009 and this time my account has not been changed nor have they returned the payment. They have it and it is paid but not according to them.
I have all records documented showing I am in the right.
I need someone with higher authority to show these people this is not how to do business, especially with a perfect paying customer. They need to answer for their actions or be prosecuted for fraud.
As of right now I am concerned what they have done to me and are doing to other customers . . . not to mention what this is doing to my personal credit.
I have tried to reason with them stating it was their mistake:
Drop the late charge!!! To be candid everyone I have spoke to at AHM has been an a*s and refuse to right their wrong.
If your office does not handle this sort of thing can you please direct me to the proper authority that can.