Report: #1178326

Complaint Review: American Home Shield - Nationwide

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Ripoff Report is Xcentric Ventures

Submitted: Mon, September 22, 2014
Updated: Mon, September 22, 2014
Reported By: Dissatisfied Customer — Lancaster California

Author Confirmed

Why?

American Home Shield Nationwide USA

Phone:
Web: ahs.com
Category: Warranty Companies

American Home Shield AHS Lies, Fraud and "That's not covered by your policy" -AHS motto Lancaster California

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Worst experience of my life! My family still has no air conditioning, we are burning alive and American Home Shield is the reason!

My air conditioning/furnace unit started leaking water, so I called AHS, and they sent out Sun Power Solutions. They advised that they, "Found very dirty evaporator coil need to call AHS for approval to remove unit and clean...". I thought this was fine, as my contract stated this was covered in section 2a: "Insufficient maintenance, rust, corrosion, or sediment." I was charged $75 for this little visit that I promptly paid. AHS contacted me a few days later and said that it was not covered for some reason. After speaking with several rude and disrespectful associates, I was convinced someone to send out another company for a second opinion.

The second opinion company came out and advised that there was no way that the first company could have seen the coils at all. Admitting that Sun Power lied and that there was no way they could have made that determination without taking off a panel to see the coils and assessing the problem. Again, I was told that approval was needed to remove the panel. And even after it was proven that the first lied, and fraud was committed, AHS said "well this isn't covered either!"

After some investigation I discovered why "nothing was covered". The reason was because of a point system AHS and their affiliates use. If the company advises AHS that the job is not covered, they get more points, and more point equals more service calls for them and of course $75 each visit. But, if they say that the job will cost a lot of money, that AHS would have to pay, then they get less points, and eventually AHS would not call them for jobs and no $75. A great business strategy for AMH and the companies they send out, well everyone except for the customers.

Leaving me still with no working A/C, $75 less in my pocket and still paying the $43 a month! American Home Shield should be ashamed and have the decency to do what right and fix the problem!

This report was posted on Ripoff Report on 09/22/2014 02:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/american-home-shield/nationwide/american-home-shield-ahs-lies-fraud-and-thats-not-covered-by-your-policy-ahs-motto-l-1178326. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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