American Home Shield Took 2 1/2 weeks to come repair door gasket, and wants to charge $95.00 service fee and parts for oven that is not heatingAfter purchasing a home or my daugheter and her family, we also decided to protect them with what we thought was a good warrenty company since it was recommended by the real Caroll Iowa

After purchasing a home for my daughter and her family, we also thought we would protect them against high repair bill. So with the recommendation of the real estate agent we purchased a home warrenty through American Home Shield. Big mistake!!

My daughter called AHS on a Saturday because the refridgerator was not coolong and this is an emergency since my grandson is a type 1 diabetic and has about $600.00 worth of insulin that Must be kept cold in the refridgerator. They were told that the work order would be classed as a emergency and the serice man would be calling them. No phone call Saturday or Sunday.

On. Monday she called again and the customer service representative told her that no order had been made and preceded to put in a order for the refridgerator to be fixed. 3 days and no refridgerator! So my grandson had to come back and forth to my house to take his insulin shots, 4 to 5 times a day. This was unacceptable.

Finally a man called from Hoppes Refridgeration and said he would be out, was ther later than he was supposed to be,looked at the refridgerator thawed a piece of ice on the fan with a little travel blow dryer and said that the freezer door gasket needed to be replaced, but he had to get an authorization to buy the part. That it would be cheaper for her to go buy the gasket and put it on than for him to get it. Not acceptable.

First the serviceman complains that he had to drive 30 miles from his shop,did not have any parts to repair refridgerator, tells her its cheaper and easier for her to but the gasket. But never comes back! She called and the representative tells her that they don't know the status of the freezer gasket but would call the next day and find out. Never calls! Finally she called AHS again, and 1 hour later Hoppes called and said that they would be out on Thursday to fix gasket.

In the mean time she turns on the oven to fix dinner Tuesday night, and low and behold the oven takes 2 hours just to warm up. So she calls AHS again to file a work order repair for the oven, only to find out that there is a $95.00 service fee as well as parts that would have to be paid for. When we purchased this contract through AHS, we thought that this would take care of her out of pocket expense repair bills. That is what we were lead to believe. Unfortunately for us we paid the whole year in full, fortunately for them.

So my daughter and her family ate out 3 days for every meal because they had no refridgerator to keep food cold, and now they have no oven. But this company wants to charge for service fees and parts? We should be the ones charging them for each meal that they had to purchase from resteraunts. As her son eats at least 6 times a day, and this cannot be just fast food all the time!

If there is any class actions filed against this company please feel free to put my name on the list. i called to cancel the contract but the representatives conveniently disconnected the line every time we tried to get through.

This company is a total rip off and should be held responsible for the many false contracts tht they have taken money for and not honored! How many more people do they have to rip off before we all stand together and say " We are not going to put up with a business that treats their "policy holders" this way? It is time for us to take a stand and let AHS know that we as consumers are not going to put up with this kind of treatment. Their customer representatives are rude and uncaring. Would they buy a policy themselves through AHS? I seriously doubt it.

James & Jean
Tipton, Indiana
U.S.A.