• Report: #417668
Complaint Review:

American Home Shield

  • Submitted: Thu, January 29, 2009
  • Updated: Fri, May 15, 2009

  • Reported By:Winnetka Illinois
American Home Shield
ahsservice.com/ Carroll, Iowa U.S.A.

American Home Shield Appalling Disregard for Service by American Home Shield Carroll Iowa

*Consumer Suggestion: Service Contractor for AHS response


*Consumer Suggestion: Avoid ServiceMaster Like The Plague

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I still have a hard time believing that a nationally-recognized company would chose to leave two 90 + year olds without heat in the Chicago area when it is close to zero degrees outside on Christmas Eve? But they did. They are my parents.

As a policy holder with AMS, my father contacted the company following policy protocol when the furnace/heater went out on their porch, a room where they practically live. AMS sent out a service technician, which took several days, who was quick to deny service, indicate the unit was shot and that he could do nothing to help, even temporarily.

The company then proceeded to deny coverage based on the finding that the furnace was dirty and had not been properly maintained. What??? When I searched on the web, not very hard I might add, I immediately found a large number of cases evidencing this same tactic to deny service by AMS'. Evidently, this is par for the course at AMS. Some of these accounts were by even by former AMS employees http://www.syix.com/emu/html/ahs.html. Interesting treatment of two people in their 90's who live alone.

The company has done nothing since the first technician left (after handing them an invoice), leaving the unit non-functioning and the porch ice cold. Being that my parent's only television is located on the porch (the one the kids pitched in and gave them for the holidays) my mother calls me to say my father sits out there in his parka, gloves, and scarf to watch the news and football games on their new tv. My parents had no choice, worried the pipes would freeze and the new flat screen television would cease to function (per the manual), so they ended up calling the local HVAC company that had provided service to them regularly. These folks were at least able to fix the unit temporarily, saying they did not know why the other service rep had not done so and were baffled where the other AMS technician was coming from with his assessment.

AMS is still denying any responsibility. I have said to my father, who does not like conflict, that I would be happy to help him challenge AMS, but he finds this kind of friction so unpleasant, and he is just plain tired at 91, that he has elected to bite the bullet (even though he is entirely in the right) and spend $5,500 for a new unit. I think it's wrong. It's even harder to see when my parents are pinching every penny to stay in the house where I grew up. I'm not one to be a complainer, and I have never contacted anyone about a dispute of this nature, but this case is so profoundly unjustified, I feel I need to do something. Their situation may be too late to resolve with AMS, but at a minimum I think people should know how this company treats their clients and apparently operates. National insurance providers are heavily regulated to prevent just such experiences, but as far as I can tell, there is no regulatory authority to whom firms like AMS are accountable.

American Home Shield is owned by the conglomerate, ServiceMaster, who also owns Terminix, Merry Maids, TruGreen, Furniture Medic, AmeriSpec and ServiceMaster Clean. I was just sitting here wondering if J. Patrick Spainhour, CEO, ServiceMaster, and CEO of ServiceMaster Global Holdings, has elderly parents and how he would feel if they had been treated this way. I find this interesting treatment of clients for a company with Service in its name.

It's appalling and this company should be embarassed!

Winnetka, Illinois

This report was posted on Ripoff Report on 01/29/2009 09:50 AM and is a permanent record located here: http://www.ripoffreport.com/reports/american-home-shield/carroll-iowa-51401-9901/american-home-shield-appalling-disregard-for-service-by-american-home-shield-carroll-iowa-417668. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

Service Contractor for AHS response

AUTHOR: Michael - (U.S.A.)

My company, The Pipe Doctor Plumbing, Heating & Air Conditioning, has been a service provider for AHS for 3 months. I have a small fleet of service trucks - they are well maintained, stocked, my technicans are uniformed and trucks with full company wrap. I am fully licensed, insured and bonded. To hear the slander in one of the replies is insane! AHS approves 95% of all service calls my company is dispatched to, and they promptly pay all invoices.

I highly recommend AHS to home owners considering a home warranty.

Mike Diack
The Pipe Doctor Plumbing, Heating & Air Conditioning
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#2 UPDATE Employee


AUTHOR: Jodi - (U.S.A.)

In order to work for AHS you have to always keep current General Liability insurance, Automobile insurance, worker's compensation insurance and the trade or business license that applies to the work being done. Contractors are shut off the day of expiration if they do not supply AHS with annual documentation. Please don't make false claims on the internet. People tend to believe what they read without any investigation on thier own.
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#3 Consumer Suggestion

Avoid ServiceMaster Like The Plague

AUTHOR: John - (U.S.A.)

AHS has had a nasty history of denying claims for warranty service. Unfortunately, with the drop-off in home sales (and warranty sales) the company is in rather dire financial straits. With no new income coming in from warranty sales (being sold at much higher prices than last year) they can't afford to pay out claims on existing warranties. They are denying claims just to survive.

Did the technician show up in a marked truck? I doubt it. Did he leave a full write-up of his findings? I doubt it. Was he even licensed to do business in your state? I doubt it.

AHS pays a handsome commission to real estate folks who sell the warranties. The service fees you pay to 'technicians' is gravy for them.

It's time for AHS to fold.
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